Equipment Foreman, Rental

Western States Careers•Liberty Lake, WA

11h•Onsite

About The Position

The Rental Service Foreman is responsible for managing technicians, the repair process, and company resources profitably in Service under the direction of the Regional Rental manager and/or Service Manager. This position is a working supervisor who is expected to also perform technician duties while ensuring technician safety and a quality repair process. This role is also responsible for the growth, development, and productivity of its assigned technicians while ensuring quality control measures are in place and managed during the rental process. A high level of teamwork will exist between this role and the Rental coordinator and Rental sales reps to guarantee seamless customer interaction, quality control, and promise date adherence. The role actively cares, promotes, manages, and advocates safety at Western States, ensuring all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.

Requirements

Proof of high school diploma or General Education Degree (GED).
Five years minimum experience working on heavy equipment.
Minimum of one-year prior leadership experience and P&L responsibility.
Valid driver’s license and acceptable driving record.
Ability to obtain a Med Card.
Ability to communicate (speak, read, comprehend, write in English).
Expert-level specialization and proven ability to troubleshoot, diagnose, and repair all CAT machine systems.
Ability to lead and direct others, determining work priorities and assigning work to others.
Ability to prioritize the workload while exceeding customer expectations in mind.
Proven organizational skills.
Proven customer service skills over the phone and in person.
Knowledge and use of Microsoft computer products or other comparable systems.
Proven conflict resolution skills.
Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
Ability to set and manage priorities.
Must be a self-starter and able to work without supervision.
Consistent attendance.

Nice To Haves

Associates Degree from an accredited vocational school.
Experience with hydraulic, engine and power-train experience.
3 years prior leadership experience and P&L responsibility.

Responsibilities

Manage technicians, the repair process, and company resources profitably in Service.
Perform technician duties.
Ensure technician safety and a quality repair process.
Responsible for the growth, development, and productivity of assigned technicians.
Ensure quality control measures are in place and managed during the rental process.
Work with Rental coordinator and Rental sales reps to guarantee seamless customer interaction, quality control, and promise date adherence.
Actively care, promote, manage, and advocate safety at Western States.
Ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
Complete Job Hazard Analysis (JHA’s) prior to any job-related tasks according to WSECO’s policy and standards.
Maintain clean/clutter free personal work areas to ensure safe environment for all WSECO employees.
Adhere to required personal protective equipment (PPE) as identified in safety policy.
Supervise employees.
Perform annual performance reviews.
Oversee the development and administration of employee development plans.
Recommend compensation increases.
Administer discipline; authority to hire employees.
Account for out 50% of time spent directly mentoring technicians for development and safety.
Manage expenses such as shop supplies, small tools, and damage & repair maintenance accounts.
Meet annual PAD, R&M and Sales targets to support profitability of the store.
Communicate machine status, verbally and in writing (when necessary), to the Coordinator, Service manager and regional Rental manager.
Monitor work in progress to ensure delivery date adherence to the client.
Inform Coordinator of changes or updates as needed to the promised delivery date.
Meet RTR, EMS and PM accuracy goals and maintain integrity of the process.
Work directly with the Service department on all repairs to insure reasonable invoicing and timeliness of repair.
Work directly with, and mentor technicians and oversee technician development program for assigned team.
Assign work to technicians as needed to meet customer’s demand.
Approve employees’ time and adjusts as needed.
Oversee and work directly with technicians during inspection and repair process to ensure quality control measures are being taken throughout the process.
Ensure rental areas are in compliance with Cat Contamination control standards.
Maintain clean and well-organized yard areas, and insure proper machine storage.
Troubleshoot rental machines at expert level with no assistance required.
Walk around machinery to inspect.
Operate all rental machinery to locate and identify operational issues.
Perform independent failure analysis, proving consistent abilities to determine and repair the cause of failure.
Use service manuals, SIS and Allied parts books effectively to address technical issues such as looking up parts, machine information, standard labor rates, machine settings, and more to answer coordinator, sales rep and client inquiries.
Perform all required tasks in accordance with procedures.
Work safely at all times.
Adhere to all applicable safety policies.
Comply with all company and applicable external (OSHA, ANSI, etc.) safety policies, procedures, and standards.
Research machine warranty status and schedules repairs with service as needed.
Work with Cat and Allied vendors to recover warranty dollars.
Adhere to all customer care standards.
Actively care for and advocate safety at Western States.
Adhere to and promote all applicable safety policies, procedures and standards.
May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
Work within and promote corporate vision, mission, and values of the organization.
Perform other duties as assigned.