Description Summary: This position is responsible for processing of high volume of payments to customer accounts, daily remote deposit of payments received, coordination of various department record storage, reconciliation and distribution of various cash reports, and related functions of a routine nature. Duties & Responsibilities: Responsible for accurate and timely processing of payments received through lockbox, W/T, ACH and checks received in house to customer accounts. Research any differences between amounts due and amounts paid using system support and the portfolio group as resources. Set up and application of ACH payments per company guidelines. Request refunds on overpaid contracts. Printing of check by phone payments requested by the portfolio group. Deposit payments received via remote deposit system. Respond to various A/R requests received through ticketing system. Works closely with the Portfolio & Customer Service Departments to research & resolve any payment issue or questions. Assists with various A/R projects related to process improvement and audit requests. Responsible for following internal controls, policies and procedures when completing assigned duties.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED