HVAC Equipment Commissioning Manager

Johnson Controls•Lynnfield, MA

1d•$115,000 - $150,000

About The Position

The Equipment Customer Manager (EqCM) drives service excellence for Equipment North America customers. This role serves as the central connection point between sales, service, and operations teams, ensuring smooth project transitions from estimate to startup. The EqCM champions service readiness, warranty accuracy, and customer satisfaction, while keeping projects on track and resolving issues. Johnson Controls aims to enhance the intelligence of buildings, making them smarter, safer, more comfortable, more efficient, and ultimately more sustainable. Since 1885, Johnson Controls has been making buildings smarter, offering a vast portfolio of building products, technologies, software, and services to transform environments where people live, work, learn, and play.

Requirements

10+ years of industry experience or a technical engineering/construction degree.
Strong communication, organization, and collaboration skills.
Ability to manage multiple projects with professionalism and attention to detail.
Proficiency with Microsoft Office and comfort working in a technical environment.

Nice To Haves

BA in Engineering or Construction
HVAC equipment knowledge
Advanced MS Office skills

Responsibilities

Partner with SAEs during estimating to define service scope and support custom service quoting.
Coordinate technician readiness, training needs, and startup execution.
Lead service turnover meetings and maintain clear communication across SAEs, BOMs, CRCs, and customers.
Ensure accurate asset setup, warranty validation, and timely invoicing.
Serve as the primary contact for warranty requests and escalate issues to keep work on track.
Introduce Connected Services and support customers with technical and service‑related needs.