Equine Client Services Representative

Community Veterinary Partners • Lebanon, OH

1d • Onsite

About The Position

Lebanon Equine Clinic is seeking a client services representative (CSR) for their well-established equine-only veterinary clinic. The role requires a professional and courteous demeanor while handling multiple tasks. Responsibilities include answering phones, differentiating between routine and emergency cases, scheduling appointments, processing payments, managing financial information, and communicating effectively with clients and staff. The CSR will also assist with receiving inventory shipments and responding to prescription requests from established equine clients. The ideal candidate should believe in the quality of care provided by the clinic and be able to clearly communicate services and recommendations to clients, demonstrating strong attention to detail.

Requirements

• High school diploma or equivalent
• Minimum age requirement of 18 years old
• Ability to read and comprehend instructions
• Effective communication with clients in person and by phone
• Exceptional customer service skills
• Ability to work in a fast-paced environment

Nice To Haves

• Some college preferred

Responsibilities

• Answer phones promptly and professionally using a multi-line phone system
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
• Check medical and computer records for accurate client addresses, phone numbers and e-mails, as well as patient name, breed, sex, age, and boarding location
• Fill prescriptions and provide routine administration instructions to clients
• Prepare health certificates and/or proof of vaccination as requested by the client
• Maintain a clean, neat reception area and front desk
• Know fees for routine services
• Communicate with clients in person and on the phone
• Help triage and prioritize emergency calls

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees