Epic Trainer - Beaker

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location 680 Lake Shore Drive Job Description Supports assigned departments' and audiences' Epic training needs by delivering Epic instructor-led courses and written materials. May perform quality checks or testing of e-learning lessons. Provides one-to-one training and system support as requested by end users and/or in response to help desk tickets. Works with Epic Trainers to deliver agreed upon solutions to training issues or concerns, and provides support as needed for new content and application go-lives.

Requirements

Associates Degree with training experience.
4+ years progressive experience in classroom teaching or corporate training environments.
Expert skills in MS Word, Excel, Visio, and PowerPoint required.
Knowledge of adult education techniques required.
Current Epic certification required.
Excellent analytical, written and oral communication skills.
Ability to articulate facts and ideas clearly and concisely.
Excellent customer service and interpersonal skills.
Excellent project management skills.
Ability to prepare documentation to support established objectives consistent with generally recognized standards.
Ability to maintain a high level of integrity and confidentiality relating to employee/patient and hospital.

Nice To Haves

Bachelor's degree preferred.
Epic training experience preferred.
Experience with page layout software (such as MS Pagemaker, MS Publisher, etc.) a plus.
Previous experience working with e-learning tools such as Adobe Captivate, Flash, Flex or Articulate Presenter preferred.
Previous experience working with learning management systems preferred.

Responsibilities

Designs, maintains and delivers instructor-led training, e-learning lessons, printed materials, videos and other deliverables for assigned departments and audiences.
Coordinates small teams of IM personnel for team process and/or curriculum improvements.
Develops content and/or teaches workshops or in-service offerings for customers and peers.
Mentors staff in understanding workflows and system functionality to support workflows.
Regularly meets with management team of core areas to assess current and future training needs and to evaluate whether current training offerings are meeting the areas’ needs.
Cross-trains and provides backup instructor coverage for related application training classes.
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
Responds to ad-hoc requests for Epic training deliverable development.
Incorporates adult learning principles and instructional design best practices into training delivery.
Contributes to development and maintenance of e-learning scripts and lessons for Epic applications as needed.
Coordinates activities of assigned projects or particular phases of a given project.
Develops and creates detailed work plans, timelines and other appropriate documentation, identifies appropriate resources needed and provides timely status reports.
Completes project scoping, planning and management for Epic training team projects.
Serves as an Epic and adult-education subject matter expert to all teams within IM and across the organization.
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
Other job functions as assigned.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program