Epic Senior Consultant, Quality & Regulatory Reporting

Nordic Healthcare Group (NHG)

5d•Remote

About The Position

Make a difference. Be happy. Grow your career. The Role A Nordic Consultant is more than just an Epic expert. Our analysts take ownership for their work and the greater success of the organization. We’re also looking for someone who listens to the client and understands that each project and organization is unique. You'll need to tackle tough projects to help those organizations succeed. Experience in Quality and Regulatory Reporting at the federal, state, and local levels is a critical skill for this position; it is not required but there must be a desire to learn for it guides all we do. Knowledge and/or experience implementing Epic is required, and if you have clinical experience, worked on optimization projects, that’s a plus. The Senior Consultant on our Quality team is an experienced healthcare IT expert that supports the design, build and delivery of EHR solutions for Nordic clients by serving as a key liaison between client operational stakeholders and technical staff and possess the following attributes: Expert Translator – understands and explains technical concepts and products to clinical and quality users as well as clinical & quality workflows and knowledge to technical staff Customer Influencer – exhibits great customer facing skills, polished presentation abilities, strong discussion habits, and good emotional intelligence Problem Solver – identifies problems, collaborates with colleagues, resolves issues quickly, brings satisfaction to users and instills confidence in the client’s leadership Strategic Thinker – demonstrates curiosity and creativity while possessing big picture visions and the ability to break it down to smaller steps with decisive execution Startup Enterpriser – works at a fast pace with flexibility to shifting priorities in a team-oriented environment built on the desire to achieve success for clients and colleagues This position works under the direction of the Manager, Digital Health – Quality to address documented client needs while actively seeking opportunities to refine client deliverables, build knowledge in new domains, and improve Nordic’s business processes.

Requirements

Current Epic Certification in Ambulatory, Healthy Planet, Clinical Documentation, Bugsy, or Orders
At least 6 years of Epic build experience with clinical applications
At least 2 years of quality and regulatory compliance understanding and experience to include programs such accreditation bodies (TJC, DNV), Center for Medicare and Medicaid Services (CMS) programs, Centers for Disease Control (CDC), Health and Human Services, etc.
Exceptional customer management and service skills
Excellent communication skills, written and verbal
Demonstrated ability to seek out, analyze, and solve novel problems
Ability to organize with exceptional attention to detail
Able to work independently and within a team environment
Must demonstrate and embody Nordic’s maxims

Nice To Haves

Epic Regulatory Reporting and Best Practice Advisories Badge preferred, not required
At least 2 years of Epic build experience to support quality and regulatory programs (i.e. UDS, MIPS/MACRA, Promoting Interoperability, eCQMs) preferred
Clinical experience preferred, not required

Responsibilities

Provide quality and regulatory advisory services to ensure the client is successful in meeting requirement programs, incentive programs and payor requirements
Ensure alignment of quality and regulatory programs during workflow and technical discussions
Perform Epic-related consulting and administrative computer services for Nordic clients
Analyze clinical or operational workflows supported by the assigned products and their relationship to the technical environment based on regulatory requirements
Collaborate with client stakeholders to project manage internal client initiatives
Gather detailed requirement specifications for client deliverables
Design, build, configure, and implement assigned application technical workflows to support clinical and operational workflows
Apply technical expertise to individual client system build to identify, troubleshoot, and resolve problems
Support clinical, revenue, or operational implementations for assigned applications which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
Mentor client project teams as necessary in project and system build strategy
Track and document risks and issues
Analyze and document workflows
Work closely with project leadership, including documentation and meeting facilitation
Work directly with Epic end users to monitor workflows, provide documentation, and optimization suggestions
Lead client-facing meetings regarding on-going work-product coordination and project status
Collaborate with internal leadership and EHR architects on solution design and delivery
Enhance process and internal support documents, assist in the improvement of workflows and processes, and manage multiple projects simultaneously
Participate in continuous learning opportunities to grow expertise
Uphold and strengthen Nordic’s corporate culture
May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Nordic co-workers