Epic Security Manager of Operations

Sentara Hospitals • Virginia Beach, VA

2d

About The Position

The Epic Security Manager of Operations is responsible for the day-to-day leadership, governance, and operational execution of Epic security across the enterprise. This role ensures consistent, compliant, and efficient access to Epic applications by overseeing security operations, leading the Epic Security team, and partnering closely with Identity & Access Management (IAM), Compliance, Privacy, Audit, and clinical leadership. The Manager balances operational delivery with risk management, standardization, and continuous improvement to support safe patient care and regulatory compliance.

Requirements

• Bachelor’s degree in computer science, Information Systems, Healthcare Informatics, or a related field is preferred.
• Certification in Epic Security is required
• 10 years of IT experience desired.
• Understanding of HIPAA, HITECH, and other healthcare security regulations.
• Experience with Active Directory (AD), single sign-on (SSO), multi-factor authentication (MFA), and identity management solutions.
• Strong analytical, problem-solving, and troubleshooting skills related to Epic security and access issues.
• Excellent communication and collaboration skills to work with IT teams, compliance officers, and end users.

Nice To Haves

• Experience with EMP, SER, and identity management is preferred.
• Experience with user provisioning, role-based access control (RBAC), and security model design is preferred.

Responsibilities

• Provide operational leadership and oversight for Epic security administration, including user provisioning, role changes, and de-provisioning.
• Manage daily intake, prioritization, and fulfillment of Epic security requests in alignment with SLAs and operational expectations.
• Ensure consistent application of role-based access control (RBAC) and least-privilege principles across all Epic users.
• Serve as the primary escalation point for complex or high-risk access issues.
• Lead, coach, and develop Epic Security Analysts and Senior Analysts.
• Establish clear roles, responsibilities, performance expectations, and metrics for the Epic Security team.
• Conduct regular one-on-ones, performance reviews, and skills development planning.
• Foster a culture of accountability, collaboration, and continuous improvement.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Manager