Epic Scheduling Optimization Specialist

Sentara Hospitals•Virginia Beach, VA

12d•Remote

About The Position

Sentara health is looking for an EPIC Scheduling Optimization Specialist to join our team ! This is a fully remote position. The EPIC Scheduling Optimization Specialist is responsible for the development, maintenance, optimization, and governance of provider, resource, and departmental scheduling tools within the Epic platform, including templates and decision trees. This role ensures consistency, accuracy, and operational alignment of scheduling structures across all departments, supporting access to care, productivity targets, and overall patient experience. The Specialist collaborates closely with Ambulatory Services Division leadership, operations, project management, and IT teams to ensure standard work is developed, implemented, and sustained. The role requires strong analytical skills, Epic system expertise, and a passion for improving access operations through innovative and data-driven solutions.

Requirements

3 years of direct experience working with Epic scheduling templates and decision tree configurations required
Experience building and maintaining Epic scheduling templates, visit types, modifiers, and decision trees
Strong ability to troubleshoot and support Epic scheduling configuration across ambulatory settings
Proven collaboration with clinical and operational leaders to align scheduling strategy and resolve issues
Ability to analyze scheduling data to identify trends and recommend improvements
Skilled in conducting end-user training and creating supporting documentation
Proficiency in Epic reporting tools and Microsoft Excel
High school Diploma required
Epic Cadence Certification (must be obtained within 1 year of hire)

Nice To Haves

Experience with provider onboarding/offboarding and automated workflow design in Epic
Familiarity with Power BI and Tableau for generating scheduling insights
Experience partnering with IS and Epic technical teams on system enhancements
Knowledge of Sentara’s scheduling standards or equivalent healthcare system processes
Background in continuous improvement efforts focused on build quality and turnaround time

Responsibilities

Build, maintain, and troubleshoot Epic scheduling templates, visit types, modifiers, and decision trees.
Support daily Epic scheduling configuration needs across ambulatory departments.
Collaborate with clinical and operational leaders to align scheduling strategies and resolve build issues.
Fulfill template and decision tree requests while educating users on best practices.
Analyze scheduling data to identify trends, root causes, and recommend improvements.
Lead provider onboarding/offboarding projects and optimize template utilization and access.
Deliver training sessions and create user documentation (e.g., tip sheets, guides).
Partner with IS and Epic teams to test and implement system changes.
Use Epic reporting tools, Power BI, Excel, and Tableau for data-driven insights.
Support onboarding efforts to ensure scheduling standards are applied consistently.
Drive continuous improvement in scheduling build quality and turnaround times.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.