Epic Revenue Cycle Credentialed Instructor

Emory Healthcare•Tucker, GA

3h•Hybrid

About The Position

The Epic Revenue Cycle Credentialed Instructor delivers high-quality training to Revenue Cycle team members across Emory Healthcare to ensure staff are equipped to perform their roles effectively and consistently using Epic and related systems. This role facilitates instructor-led training (virtual and in person), supports hands-on system practice, and reinforces standardized workflows aligned with operational expectations and system design. The Instructor partners closely with Instructional Designers and operational leaders to remain current on workflow updates, system changes, and Epic upgrades, while contributing feedback to continuously improve training effectiveness.

Requirements

High school diploma or GED required
1-2 years in Revenue Cycle, Patient Access, billing, coding, or healthcare operations
Must complete credentialed exam within 3 months of hire.
Strong understanding of Revenue Cycle workflows or ability to learn complex systems quickly
Proven facilitation and communication skills
Ability to adapt instructional approach to varied learner skill levels
Strong collaboration and customer-service mindset
Detail-oriented with strong documentation skills

Nice To Haves

Associate's degree
Familiarity with adult learning theory and instructional best practices
Intermediate Excel skills for tracking attendance and basic reporting
Experience developing job aids, tip sheets, and workflow checklists
Experience supporting remediation and follow-up training plans

Responsibilities

Deliver instructor-led training (virtual and in person) for Epic Revenue Cycle workflows and supporting systems.
Facilitate hands-on system practice using realistic training scenarios aligned with workflow and environment design.
Deliver training using standardized curriculum, tone, and instructional methods developed by the Instructional Design team.
Translate Epic functionality into real-world operational application through strong workflow knowledge.
Provide feedback to Instructional Designers regarding curriculum gaps, learner challenges, and workflow inconsistencies.
Stay current on Epic upgrades, optimization initiatives, and workflow changes impacting training content.
Support preparation of training rooms, virtual classrooms, rosters, and course materials.
Assess learner readiness and competency; escalate remediation needs appropriately.
Provide individualized coaching and follow-up support to learners.
Reinforce workflow adoption and respond to learner and leader questions regarding system use.
Partner with Instructional Designers to ensure seamless curriculum-to-delivery handoffs.
Collaborate with operational leaders to reinforce standardized workflows and new processes.
Participate in upgrade training preparation and delivery.
Contribute to continuous improvement of training delivery methods and class structure.
Additional Duties as Assigned