Epic Resolute Systems Analyst

Children's Hospital of Philadelphia•Philadelphia, PA

58d

About The Position

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview A System Analyst II is an intermediate level position in the System Analyst job family. A person in this position will be required to work with a team of analysts to provide tier two support for their customers. Performs intermediate level system configuration changes and maintenance to support the lifecycle of the application.

Requirements

Excellent communication and teamwork skills. (Required proficiency)
Intermediate critical thinking, problem-solving and troubleshooting skills. (Required proficiency)
Proficient skills in Microsoft Office products. (Required proficiency)
Basic ability to facilitate meetings (Required proficiency)
Basic documentation skills (Required proficiency)
Bachelor's Degree - Required
At least one (1) year experience working within a healthcare environment and within Information Systems. Required

Nice To Haves

Epic Resolute Professional Billing (PB) Certification Preferred
Bachelor's Degree Computer Science, IS, Business, or Healthcare - Preferred
At least two (2) years working within a healthcare environment and within Information Systems. Preferred
Experience with Epic Resolute Professional Billing (PB) Preferred

Responsibilities

Performs operational support, maintenance and system configuration as defined in departmental operating procedures.
Identifies, analyzes and resolves data and system issues of intermediate complexity.
Works independently in support of team initiatives.
Gathers requirements, develops specifications prepares documentation.
Develops, validates and executes comprehensive test plans.
Performs 24/7 on call support if applicable.
Communicates effectively with clients and colleagues.
May be required to travel to/from and work in the various CHOP locations, including patient care areas.
May be required to travel for mandatory certifications.
May be designated a Health Care Worker
Understand and comply with all enterprise and DTS departmental information security policies, procedures and standards.
Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.