EPIC Principal IT Trainer, Revenue Cycle (HB/PB) – Remote

Vanderbilt University Medical Center • Nashville, TN

20h • Remote

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: eStar Training Non-Clinical Job Summary: The Principal IT Trainer is responsible for designing, developing, and maintaining comprehensive Revenue Cycle training materials for EPIC applications. This role delivers high‑quality instructor‑led classroom training, virtual training, and e‑learning modules, ensuring all content reflects current workflows and system updates. The trainer participates in application and project meetings—particularly those involving billing initiatives—to stay aligned with upcoming changes and translate them into effective learning solutions. This position provides ongoing support to the training team by keeping materials current, communicating new or updated workflows, and conducting train‑the‑trainer sessions to ensure instructional consistency across the department. The Principal IT Trainer also serves as a backup facilitator for training classes as needed and regularly meets with trainers to provide guidance, address issues, and maintain training readiness.

Requirements

• Relevant Work Experience Experience Level: 5 years
• Education: Bachelor's

Nice To Haves

• Demonstrated training experience delivering training in both classroom and virtual environments
• Proven background in developing training materials, including instructor‑led content, e‑learning, and virtual learning modules
• Exceptional attention to detail with the ability to maintain accurate, up‑to‑date training documentation
• Resolute Hospital Billing (HB) and/or Professional Billing (PB) certification
• Prior experience working in healthcare environments, particularly within billing or revenue cycle operations
• Strong understanding of EPIC systems and Revenue Cycle workflows
• Hands‑on experience with Camtasia or similar e‑learning authoring tools

Responsibilities

• Delivers orientation, on-boarding, and career ladder pathway training for staff.
• Administers classroom evaluations and provides course updates to management.
• Builds out and maintains training environments.
• Proficient in software used to create or modify eLearnings.
• Manages classroom training, materials and learners.
• Mentors other trainers as needed in the department, evaluating knowledge levels and providing train-the-trainer sessions.
• Provides leadership and consultation as needed for special projects that require knowledge of computerized applications or processes that affect patient care and/or new implementation.
• Collaborates within the department and organization.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal