Epic Patient Access Analyst

Sparrow Health System•Lansing, MI

32d

About The Position

General Purpose of Job: The Entry-Level Application Systems Analyst provides foundational support, including troubleshooting, minor configurations, and documenting application systems. This role focuses on developing technical and analytical skills in application management.

Requirements

Must have exposure to IT support or customer service.
High school diploma and a minimum of 3 years of application analysis experience OR Associates degree computer science, IT or related field and a minimum of 1 year of application analysis experience OR Bachelors degree in computer science, IT or related field
Strong analytical and problem-solving skills.
Effective communication and documentation skills.

Nice To Haves

Ideal candidate will have experience in application management and troubleshooting.

Responsibilities

Assist in analyzing and resolving basic application issues, escalating complex problems as needed.
Performs primary support of applications as experience progresses.
Monitor applications for performance issues, escalating as needed.
Collaborate with team members, included in vendor relationships.
Document workflows, configurations, and issue resolutions according to standards.
Collaborate with team members to ensure effective communication of application issues.
Develop foundational skills in application management and problem-solving.
Perform minor system configurations and support system upgrades.

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