Epic MyChart Systems Analyst Principal

Children's Hospital of Philadelphia•Philadelphia, PA

25d•Hybrid

About The Position

This position will support Epic and other patient experience vendor applications. A System Analyst Principal is a senior level position in the System Analyst job family. A person in this position will be required to work with and across teams of analysts to provide advanced level support for their customers. Performs advanced system configuration changes and maintenance to support the lifecycle of the application. Recommends design enhancements and changes for complex systems. Required to mentor other staff and lead teams. Subject Matter Expert in their domain. The department works approximately 80% remotely, 20% on site in our Philadelphia offices on an as-needed basis.

Requirements

Bachelor's Degree - Required
At least five (5) years of experience working within a healthcare environment or within Information Systems - Required
Excellent communication and teamwork skills including conflict resolution (Required proficiency)
Advanced critical thinking, problem-solving and troubleshooting skills. (Required proficiency)
Proficient skills in Microsoft Office products. (Required proficiency)
Ability to facilitate meetings with senior leaders and cross functional groups (Required proficiency)
Advanced documentation skills (Required proficiency)
Mentoring and teaching of staff (Required proficiency)

Nice To Haves

Bachelor's Degree with a field of study in Computer Science, IS, Business, or Healthcare - Preferred
Epic MyChart certification - Preferred
Epic Ambulatory, Cadence or Epicare Link - Preferred
Experience with AI and/or automation - Preferred
Experience with hospital patient experience products - Preferred

Responsibilities

Performs operational support, maintenance and system configuration as defined in departmental operating procedures and recommends operational and process improvements.
Identifies, analyzes and resolves data and system issues of advanced complexity.
Works independently and leads teams in support of team initiatives and projects; manages cross functional work teams with no direct reports.
Demonstrates advanced proficiency in gathering requirements, developing specifications, preparing and reviewing documentation.
Develops, validates and executes comprehensive test plans.
Performs 24/7 on call support if applicable.
Communicates effectively, negotiates changes, and assists in prioritization of tasks with clients, vendors, colleagues, and senior leadership.
Acts as a Subject Matter Expert in their area of application or domain.
Educates and coaches other team members; provides quality reviews of other work products such as system documentation and requirements..
May be required to travel to/from and work in the various CHOP locations, including patient care areas.
May be required to travel for mandatory certifications.
May be designated a "Health Care Worker"
May be required to represent DTS and/or present to various Hospital Clinical and/or Operations committees.
Understand and comply with all enterprise and DTS departmental information security policies, procedures and standards.
Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.