Epic Manager - Patient Access / Revenue Cycle - Remote

UnitedHealth Group Inc.•Owensboro, KY

64d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a dynamic and experienced healthcare IT professional with current Epic certification and a proven track record of leading successful initiatives in complex healthcare environments. The ideal candidate will bring solid project management capabilities, a collaborative mindset, and a results-driven approach to improving healthcare delivery through technology. This role requires exceptional communication skills, strategic thinking, and the ability to foster cross-functional partnerships that drive innovation and operational excellence. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Must have a current Epic certification in one of the following: Patient Access (Grand Central, Cadence, Prelude) Revenue Cycle (Resolute Hospital Billing, Resolute Professional Billing, HIM)
1+ years of experience managing teams with immediate direct reports within a healthcare IT environment
Demonstrated experience with project management skills, including the ability to manage multiple priorities in a dynamic, fast-paced setting
Demonstrated experience with relationship management abilities with a history of building productive, collaborative partnerships across departments and levels of the organization
Demonstrated experience with process and outcome orientation, with a track record of improving workflows, efficiency, and measurable results
Experience managing stakeholder expectations and navigating competing priorities with tact and professionalism
Familiarity with change management principles and strategies to support adoption of new processes or systems
Proven organizational skills with the ability to maintain focus and deliver results
Exceptional verbal and written communication skills tailored to diverse audiences, including executive leadership, clinical stakeholders, and technical teams

Nice To Haves

Experience leading cross-functional teams through complex implementations or upgrades
Understanding of regulatory requirements, compliance standards, and best practices in healthcare IT
Knowledge of hospital IT operations and the broader healthcare delivery environment

Responsibilities

Lead and manage Epic-related projects, ensuring alignment with organizational goals and timely delivery of milestones
Serve as a subject matter expert for Epic applications, providing guidance and support to clinical and operational teams
Collaborate with stakeholders across departments to identify workflow improvements and implement technology solutions that enhance efficiency and outcomes
Oversee cross-functional teams during system implementations, upgrades, and optimization efforts
Apply change management strategies to support user adoption and minimize disruption during transitions
Maintain great relationships with executive leadership, clinical stakeholders, and technical teams to ensure transparency and alignment
Monitor project performance, manage competing priorities, and adjust plans as needed to meet evolving organizational needs
Ensure compliance with healthcare IT regulations, standards, and best practices
Provide clear and effective communication tailored to diverse audiences, including training materials, executive briefings, and technical documentation
Continuously evaluate Epic system performance and recommend enhancements to support strategic initiatives

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

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