Epic EHR Director of Delivery, Growth & Market Expansion

RSM US LLP • Chicago, IL

20d

About The Position

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. We are currently seeking an Epic EHR Director of Delivery, Growth & Market Expansion to join our Healthcare Technology Consulting Services team. The Director will operate with a national purview across Epic EHR opportunities and will be responsible for building, scaling, and sustaining the firm’s Epic-related advisory, implementation, and optimization services. The Director will leverage deep technical expertise in the Healthcare IT industry, with a focus on Epic EHR implementations, advisory, and optimization, combined with strong leadership, sales, and relationship-building skills. The successful candidate will have demonstrated success selling Epic-related services, mentoring business development teams, and overseeing complex outsourced and co-sourced engagements with hospitals and health systems. This role requires a leader who can effectively drive growth through both external client relationships and internal firm collaboration, building a sustainable book of business and positioning the firm as a trusted advisor across the Epic ecosystem. As a Healthcare Consulting Director, you will need to: Draw upon your demonstrated technical and industry knowledge to become a trusted advisor to our clients. Drive the national growth strategy for Epic advisory, implementation, and optimization services. Lead the sales and proposal process for Epic opportunities from qualification through contract execution. Leverage your existing network and personal brand to identify, pursue, and secure new Epic opportunities. Lead and support delivery of EHR implementations and optimization initiatives. Provide strategy, and planning guidance to implementation teams. Develop and maintain executive-level relationships with CIOs, CFOs, COOs, CMIOs, and other healthcare leaders. Represent the firm at client meetings, industry conferences, executive briefings, and speaking engagements to build brand awareness and generate new opportunities. Travel regularly to client sites, conferences, and internal leadership meetings to support relationship development and strategic pursuits. Establish strong internal relationships across service lines to create sustained referral channels and pipeline growth. Partner with leaders across the firm to identify, shape, and pursue Epic-related opportunities within existing and prospective client accounts. Mentor and coach business development teams, partners, and account leaders on how to effectively position and sell Epic services. Help build and scale an Epic practice focused on implementations, optimizations, and advisory services. Oversee development of client-facing materials, including proposals, statements of work (SOWs), and executive presentations. Partner with the Practice Leader and delivery leadership to align scope, pricing, staffing, margin, and risk expectations. Support the development and negotiation of MSAs, BAAs, and related engagement agreements in coordination with legal and risk teams. Translate client needs into clearly defined, defensible SOWs aligned with firm standards and delivery capabilities. Oversee a healthcare IT book of business across Epic implementations, optimization, advisory, and change management engagements. Effectively manage and mentor multidisciplinary teams to deliver high-quality, client-centric solutions. Design and deliver innovative service offerings aligned with market needs. Manage multiple client engagements while providing leadership on proposals and internal initiatives. Model the firm’s core values of respect, integrity, teamwork, excellence, and stewardship in all interactions Leverage your existing network and personal brand in the marketplace to drive growth for RSM, which includes identifying and securing new opportunities Oversee a healthcare IT book of business focused on EHR implementations, optimization, advisory services, change management, and engagement risk of all client related work within the portfolio Design and deliver innovative service offerings Manage multiple client projects simultaneously, while providing leadership on proposal opportunities and ongoing internal initiatives Recruit and retain a talented Epic consulting team Establish a network of internal and external relationships that lead to a sustained book of business and market related growth strategy

Requirements

• Bachelor’s or master’s degree in business, computer science, informatics, public health, healthcare administration, or a related discipline.
• Minimum of 10 years of experience in healthcare IT, healthcare consulting, or related leadership roles.
• Experience with consulting services around EHR implementation, and optimization services
• Demonstrated success selling Epic-related services, including advisory, implementation, and optimization engagements.
• Proven track record of meeting or exceeding annual sales or revenue targets.
• Experience leading complex Epic pursuits, including proposal development, pricing strategy, and contract execution.
• Strong understanding of the Epic ecosystem, including health system implementations, Community Connect models, and optimization initiatives.
• Experience presenting to and building relationships with senior healthcare executives (CIO, CFO, COO, CMIO, etc.).
• Proven ability to mentor and enable business development teams, account leaders, or partners on how to sell Epic services.
• Strong business acumen, including knowledge of healthcare operations, financial drivers, and technology strategy.
• Experience working in or with large, complex health systems or multi-entity healthcare organizations.
• Demonstrated ability to build and scale consulting teams and service offerings.
• Exceptional interpersonal, written, and verbal communication skills.
• Team-oriented mindset with strong collaboration and leadership capabilities.
• Willingness and ability to travel approximately 60% (up to 75% as needed).

Nice To Haves

• Active Epic certification(s) or prior hands-on Epic implementation experience.
• Experience in a large national or global consulting firm.
• MBA, MHA, or related advanced degree.
• Experience building or scaling a healthcare or Epic consulting practice.
• Established relationships within the Epic ecosystem, including health systems, Community Connect hosts, or strategic partners.
• Experience developing go-to-market strategies, alliances, or industry programs.
• Prior leadership experience with a national or multi-region sales or consulting portfolio.

Responsibilities

• Draw upon your demonstrated technical and industry knowledge to become a trusted advisor to our clients.
• Drive the national growth strategy for Epic advisory, implementation, and optimization services.
• Lead the sales and proposal process for Epic opportunities from qualification through contract execution.
• Leverage your existing network and personal brand to identify, pursue, and secure new Epic opportunities.
• Lead and support delivery of EHR implementations and optimization initiatives.
• Provide strategy, and planning guidance to implementation teams.
• Develop and maintain executive-level relationships with CIOs, CFOs, COOs, CMIOs, and other healthcare leaders.
• Represent the firm at client meetings, industry conferences, executive briefings, and speaking engagements to build brand awareness and generate new opportunities.
• Travel regularly to client sites, conferences, and internal leadership meetings to support relationship development and strategic pursuits.
• Establish strong internal relationships across service lines to create sustained referral channels and pipeline growth.
• Partner with leaders across the firm to identify, shape, and pursue Epic-related opportunities within existing and prospective client accounts.
• Mentor and coach business development teams, partners, and account leaders on how to effectively position and sell Epic services.
• Help build and scale an Epic practice focused on implementations, optimizations, and advisory services.
• Oversee development of client-facing materials, including proposals, statements of work (SOWs), and executive presentations.
• Partner with the Practice Leader and delivery leadership to align scope, pricing, staffing, margin, and risk expectations.
• Support the development and negotiation of MSAs, BAAs, and related engagement agreements in coordination with legal and risk teams.
• Translate client needs into clearly defined, defensible SOWs aligned with firm standards and delivery capabilities.
• Oversee a healthcare IT book of business across Epic implementations, optimization, advisory, and change management engagements.
• Effectively manage and mentor multidisciplinary teams to deliver high-quality, client-centric solutions.
• Design and deliver innovative service offerings aligned with market needs.
• Manage multiple client engagements while providing leadership on proposals and internal initiatives.
• Model the firm’s core values of respect, integrity, teamwork, excellence, and stewardship in all interactions
• Leverage your existing network and personal brand in the marketplace to drive growth for RSM, which includes identifying and securing new opportunities
• Oversee a healthcare IT book of business focused on EHR implementations, optimization, advisory services, change management, and engagement risk of all client related work within the portfolio
• Design and deliver innovative service offerings
• Manage multiple client projects simultaneously, while providing leadership on proposal opportunities and ongoing internal initiatives
• Recruit and retain a talented Epic consulting team
• Establish a network of internal and external relationships that lead to a sustained book of business and market related growth strategy

Benefits

• At RSM, we offer a competitive benefits and compensation package for all our people.
• We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
• Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director