Epic EHR Development Lead- Senior Manager-Software Development

CVS Health

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary The Epic EHR Development Lead is responsible for leading the design, configuration, development, and optimization of Epic Electronic Health Record (EHR) solutions across clinical, operational, and revenue cycle domains. This role provides technical and functional leadership for Epic application development, integrations, and enhancements while ensuring alignment with clinical workflows, organizational strategy, regulatory requirements, and Epic best practices. The Development Lead serves as a subject matter expert and team leader, partnering closely with clinical stakeholders, informatics, IT leadership, and vendors to deliver high-quality, scalable Epic solutions that improve patient care, clinician efficiency, and organizational performance.

Requirements

Demonstrated experience thinking critically and using deep problem solving skills to solve for a large matrixed organization with diverse healthcare delivery teams
Experience presenting and problem solving with senior leadership
Bachelor’s degree in Information Systems, Healthcare Informatics, Computer Science, or a related field (or equivalent experience)
7+ years of Epic EHR experience, including hands-on build and configuration
3+ years in a lead, senior analyst, or supervisory role supporting Epic systems
Active Epic certification(s) in one or more Epic modules
Strong understanding of healthcare clinical workflows and operations
Experience leading complex Epic projects or large-scale implementations
Excellent communication, leadership, and stakeholder management skills

Nice To Haves

Master’s degree in Healthcare Informatics, Business Administration, or a related field
Multiple Epic certifications across clinical and/or revenue cycle modules
Experience with Epic upgrades, re-implementations, or enterprise optimizations
Knowledge of interoperability standards (HL7, FHIR, CCD, APIs)
Experience in an academic medical center or large integrated delivery network
Familiarity with Agile, Lean, or ITIL methodologies
Epic application architecture and design
Clinical workflow analysis and optimization
Technical leadership and team development
Systems integration and interoperability
Healthcare regulatory and compliance awareness
Problem-solving and analytical thinking
Change management and communication

Responsibilities

Lead and mentor Epic analysts, developers, and configuration teams across assigned Epic modules
Serve as the primary technical and functional escalation point for Epic-related development issues
Define and enforce Epic development standards, build guidelines, and governance processes
Partner with Informatics, Clinical Leadership, and IT leadership to align Epic development with organizational strategy
Contribute to Epic roadmap planning, optimization initiatives, and system upgrades
Oversee Epic application build, configuration, and customization across assigned modules (e.g., ClinDoc, Orders, Cadence, Prelude, Resolute, Willow, Beaker, Radiant, Cupid, MyChart, etc.)
Ensure Epic development adheres to best practices, security standards, and regulatory requirements (HIPAA, CMS, Joint Commission, etc.)
Review and approve design specifications, build documentation, and change requests
Lead complex Epic enhancements, workflows, and clinical decision support development
Guide development and support of Epic integrations (HL7, FHIR, Bridges, Interconnect, APIs)
Collaborate with interface and infrastructure teams to ensure reliable data exchange and system performance
Support testing strategies including unit testing, integrated testing, and user acceptance testing (UAT)
Oversee Epic upgrades, patches, and special updates
Translate clinical and operational needs into technical Epic solutions
Facilitate design sessions and workflow reviews with clinicians and business partners
Communicate risks, timelines, and impacts clearly to technical and non-technical stakeholders
Support go-lives, stabilization efforts, and post-implementation optimization
Monitor system performance, data integrity, and user adoption metrics
Ensure Epic configurations support patient safety, clinical quality, and reporting requirements
Identify opportunities for workflow automation, standardization, and optimization

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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