EPIC Education Analyst

Riverview Health•Noblesville, IN

About The Position

The EPIC Education Analyst provides Epic electronic health record education, end‑user support, and workflow analysis across a variety of healthcare settings. Serves as a liaison between clinical users and EHR resources, promoting consistent documentation standards and optimal system utilization.

Requirements

Associate’s degree in healthcare, education, information systems, or related field
Three (3) years of relevant experience in healthcare, education, or a comparable professional role.
At least one (1) Epic Credential of any application; or must obtain within two (2) months.
A valid driver’s license is required.

Nice To Haves

Bachelor’s degree
Five (5) years of experience

Responsibilities

Creates, verifies and modifies training guides, lesson plans and other instructional materials. Ensures that changes and updates are timely updated in all training materials.
Manages training and education requests and collaborates with stakeholders to ensure training is appropriately scheduled and aligned with operational and management requirements.
Utilizes appropriate instructional materials, tools, and classroom environments to support effective learning for both hospital-based and ambulatory clinical practices.
Delivers training through multiple modalities (instructor lead, virtual, e-learning, webinars and individualized instruction) to users. Applies instructional design principles to assess learner needs and ensure understanding. Adapts educational materials accordingly for successful delivery of training. May include initial training, retraining/remediation, elbow support or other individual or group supplementary training.
Develops and provides tools and other resources that assist new learners with knowledge retention and application such as job aids.
Evaluates, scores, and approves learner assessments as appropriate. Maintains training documentation, reviews completion records, and validates assessment accuracy.
Generates reports to demonstrate completion, regulatory compliance, and audit readiness
Supports system initiatives including new projects, application builds, curriculum development, and workflow enhancements.
Reviews and verifies accuracy of both training and production software environments.
Assists users and colleagues with issues of varying complexity, applying sound judgment and troubleshooting skills. Collaborates with others to support, troubleshoot, and optimize application functionality, and improve clinical and EHR workflows and related technologies.
Uses feedback from customers and other sources to identify recurring issues and recommend process improvements that enhance the end‑user experience.
Gathers detailed information from users requesting assistance and accurately documents and routes support tickets. Investigates issues and supports resolution, including tracking support tickets from initiation through resolution and following up as appropriate.
Travels to additional sites as needed to provide training and go‑live support.
Performs other duties as assigned.