Epic Clinical Educator

Avance Care•Durham, NC

About The Position

Exciting Career Opportunity with Avance Care! Join our rapidly expanding network of 30+ practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC. Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients. As our Epic Clinical Educator, you’ll provide training support to all Avance Care locations and departments through training, development of curriculum in partnership with departmental and specialty team subject matter experts. You’ll also assist with coordinating training communication to ensure that new and existing team members are set up for success and be responsible for collecting feedback from stakeholders to modify ambulatory training needs as identified.

Requirements

An associate’s degree in nursing is required, but a bachelor’s degree in nursing is highly preferred
Must have a North Carolina LPN, or RN license in good standing
3+ years of experience and expertise in providing training in a variety of settings using different technology and approaches for multiple positions and roles
3-5+ years of working within Epic software
Capability to effectively present information and respond to questions from managers, employees, clients, customers, and the public
Familiarity with modern and traditional training methods
Ability to define problems, collect data, establish facts, and draw valid conclusions
Must be able to think logically to troubleshoot, analyze situations, and make appropriate decisions
Knowledge and understanding of how for-profit medical practices run and clinical Epic workflows helpful

Nice To Haves

Certified Nurse Educator certification, preferred
Epic experience and Ambulatory Principal Trainer & Training Environment Build Certifications preferred
Previous development of training programs and professional development programs, preferred

Responsibilities

Partner with the Director of Clinical Education and Training to develop and implement training programs and content that meet organizational needs.
Support the gap identification and development of future clinical training needs and creation of the ambulatory curriculum to facilitate training in partnership with subject matter experts within the respective specialty teams or departments for both new hire orientation and continuous learning.
Communicate with management, trainers, and team members to ensure that needs are met
Ensure training is provided (both individually and within locations) of appropriate business tools, systems, business dashboards, etc. in accordance with organizational goals.
Process new information and update MST, Lesson Plans, Tip Sheets, and Manuals as needed
Coordinate with Providers and Staff to assist in answering Epic-related charting and functionality questions, as well as workflow-related inquiries
Process and resolve IT tickets related to Clinical Training
Assist in preparing for new hire classrooms: send invites, provide training environment logins, and distribute practice patient documents
Train the new hire Medical Assistant class and assist Provider Specialty Trainers with new content and guidance
Maintain content in the SharePoint Epic Training Library and Learning Home Dashboards
Update after-class assessments and ensure they align with current Lesson Plans, Tip Sheets, and Manuals
Work closely with Ambulatory Analysts to optimize Epic for efficiency and troubleshooting issues
Provide monthly update training and Epic Upgrade training to Office Managers, Clinic Staff & other stakeholders
Performs other duties as assigned