EPIC Certified Training/Informatics Analyst - Full Time

Valley Health•Winchester, VA

64d

About The Position

Epic Certified Training/Informatics Analyst is responsible for training and support of Valley Health users on the Epic product and includes but is not limited to training environment maintenance (trainers only), training material development/maintenance, Epic user proficiency, workflow documentation and go live support. The Epic Certified Training/Informatics Analyst will work with all applications and support all users. As part of the Epic Project Team, this individual will provide expert and creative solutions to user requirements and problems. Takes the initiative to research, resolve and respond to inquiries during the deployment and ongoing maintenance/support phases of the program. This position requires knowledge of processes and workflows common in inpatient, ambulatory, and business office settings, in addition to advanced computer skills. This position requires the ability to independently as well as collaboratively interact with and make recommendations to clients and demonstrate critical thinking and follow through when developing solutions to identified issues. Epic Certified Training/Informatics Analysts are also expected to mentor and aid in orientation for new employees. Serves as an advocate for VHS needs in all efforts related to the Inova/VHS Alliance. On Call required. Scope/growth: Conducts or participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness. Leads in conducting system investigation to determine general feasibility, cost and alternative system solutions as evidenced by interviewing users to define requirements and objectives of automation. Identify best fit for processes and systems through analysis of software packages, making appropriate recommendations for best fit, as evidenced by user approval documentation, in accordance with Epic documentation standards. Coordinates vendor demos, site visits and reference calls for new products and functionality. Mentoring: Assists in recruitment, development and training of existing and new employees. Shares knowledge with teammates regarding their area of expertise. Establishes an environment that creates incentives for, and eliminates barriers to, a team environment. For example, articulates common goals, communicates how individual roles contribute to team success, provides both clear direction and sufficient resources while removing or reducing obstacles to team success. System maintenance: Assists in the maintenance, implementation, and support of enterprise applications to ensure optimum performance. Breaks down problems and issues into sub-components and then assesses the costs, benefits and risks of various options prior to selecting a particular approach. Develops/modifies standards for on-call, downtime, and request processing. Responds to and supports system issues/requests as evidenced by following approved SLA goals and governance standards. Performs in-depth analysis of department workflows with end users and application teams to report details and other technical issues associated with Epic software as they relate to system design, maintenance, and build decisions. Maintains curriculum and learning aides to ensure alignment with approved workflows. Delivers clear and concise education. Understand and translate the business functionality into Epic system configuration and workflow validations. Builds, tests, and debugs Epic application(s) training environment (trainers only) to ensure the system meets end user requirements. Listens to business needs expressed by clients and documents system capabilities and constraints Project oversight/advocacy - complex: Leads training/support meetings, reviews, and design sessions as assigned. Writes scope statements, defining size and planning parameters of complex projects as assigned. Develops the specific requirements and developing the content for training and education on the Epic system, for assigned modules and specialty areas. Collaborates with testing team and application team to validate workflows and obtain user acceptance sign off. Coordinates to assure projects/requests are completed within time tables and objectives met. Adheres to project management best practices as evidenced by project planning, problem resolution, change control, and quality assurance, in accordance with established standards. Evaluates impact present and/or proposed systems have/will have on the organization as evidence by detailed cost/benefit and impact analysis. Communication: Communicates status to teammates, leadership, and internal/external customers. Works with application teams and the user community to ensure the applications meet the organization's needs. Communicates frequently and effectively to end users regarding new features/functionality as well as efficiencies included but not limited to updates, new version release, and enhancement/optimization requests. Follows through on issues for resolution, escalates and communicates status to leadership routinely and timely in accordance with established standards. Communicates status and problems, as evidenced by status reports in accordance with established standards.

Requirements

Bachelor's Degree in Healthcare or Information technology related field or four (4) years of equivalent work experience required.
Four years' experience in an IT or healthcare role required
At least one Epic certification required
Active state license for Registered Nurse or Licensed Practical Nurse must be maintained for all nurses in the role effective 02/01/2018 and any licensed nurses hired into the role effective 02/01/2018.
Epic certification in assigned module(s) or as specified by the applications required within 6 months of hire.
Current Epic certification must be maintained for all essential certifications per Epic Corporation standards.
Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and follow a project plan required.
Competent in Microsoft Office required.
Strong verbal/written communication and follow up skills required.
Technical knowledge of coordinating, configuring and building healthcare IT to drive quality improvement, meaningful use and safety goals required.
Knowledge of the regulatory requirements for health system EHR's required.
Ability to lead and mentor application teams required.
Ability to work independently and collaboratively for content build/project/upgrade as delegated by project manager/director required
Experience in change management required.
Ability to function independently as well as part of a team required.
Ability to work well under tight deadlines while maintaining professional demeanor and conduct required.
Flexible and adaptable to changing deadlines and priorities required.
Ability to mentor new staff required.

Responsibilities

training environment maintenance (trainers only)
training material development/maintenance
Epic user proficiency
workflow documentation
go live support
provide expert and creative solutions to user requirements and problems
research, resolve and respond to inquiries during the deployment and ongoing maintenance/support phases of the program
make recommendations to clients and demonstrate critical thinking and follow through when developing solutions to identified issues
mentor and aid in orientation for new employees
Conducts or participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness
Leads in conducting system investigation to determine general feasibility, cost and alternative system solutions as evidenced by interviewing users to define requirements and objectives of automation
Identify best fit for processes and systems through analysis of software packages, making appropriate recommendations for best fit, as evidenced by user approval documentation, in accordance with Epic documentation standards
Coordinates vendor demos, site visits and reference calls for new products and functionality
Assists in recruitment, development and training of existing and new employees
Shares knowledge with teammates regarding their area of expertise
Establishes an environment that creates incentives for, and eliminates barriers to, a team environment
Assists in the maintenance, implementation, and support of enterprise applications to ensure optimum performance
Breaks down problems and issues into sub-components and then assesses the costs, benefits and risks of various options prior to selecting a particular approach
Develops/modifies standards for on-call, downtime, and request processing
Responds to and supports system issues/requests as evidenced by following approved SLA goals and governance standards
Performs in-depth analysis of department workflows with end users and application teams to report details and other technical issues associated with Epic software as they relate to system design, maintenance, and build decisions
Maintains curriculum and learning aides to ensure alignment with approved workflows
Delivers clear and concise education
Understand and translate the business functionality into Epic system configuration and workflow validations
Builds, tests, and debugs Epic application(s) training environment (trainers only) to ensure the system meets end user requirements
Listens to business needs expressed by clients and documents system capabilities and constraints
Leads training/support meetings, reviews, and design sessions as assigned
Writes scope statements, defining size and planning parameters of complex projects as assigned
Develops the specific requirements and developing the content for training and education on the Epic system, for assigned modules and specialty areas
Collaborates with testing team and application team to validate workflows and obtain user acceptance sign off
Coordinates to assure projects/requests are completed within time tables and objectives met
Adheres to project management best practices as evidenced by project planning, problem resolution, change control, and quality assurance, in accordance with established standards
Evaluates impact present and/or proposed systems have/will have on the organization as evidence by detailed cost/benefit and impact analysis
Communicates status to teammates, leadership, and internal/external customers
Works with application teams and the user community to ensure the applications meet the organization's needs
Communicates frequently and effectively to end users regarding new features/functionality as well as efficiencies included but not limited to updates, new version release, and enhancement/optimization requests
Follows through on issues for resolution, escalates and communicates status to leadership routinely and timely in accordance with established standards

Benefits

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
health savings account
flexible spending account for childcare
life insurance
short-term and long-term disability
professional development
discounts to on-campus dining