EPIC Certified Application Analyst - Remote

UnitedHealth Group • Farmington, CT

3d • Remote

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
This role supports Epic revenue cycle operations through hands‑on configuration, maintenance, and optimization of Epic Resolute and Claims workflows, helping ensure accurate billing, claims processing, and financial reimbursement. Candidates should clearly list all Epic module certifications held (such as Resolute Professional Billing, Resolute Hospital Billing, and/or Claims) on their resume or application. The ideal candidate will bring experience working as an Epic application or operations analyst supporting revenue cycle functions; roles primarily focused on business intelligence, reporting, or informatics are not aligned with this position.
You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• Degree/Certification in Information Technology, Healthcare Information Systems, or related equivalent work experience
• Epic Resolute Certification (Professional Billing and/or Hospital Billing) required, with a minimum of two (2) years of hands on, post certification production support experience
• 2+ years of hands-on experience with direct system build, configuration changes, troubleshooting, and production support (not training, shadowing, or classroom only experience)
• Demonstrated experience supporting Epic revenue cycle operations, including professional billing and claims processing workflows
• Proven experience performing hands on build and production changes in response to operational, payer, or revenue cycle requirements
• Direct experience with ticketing systems to manage work including analysis, build, testing, and deployment to production
• Experience supporting payer portals and third party clearinghouse vendors (e.g., Waystar, Experian)
• Solid knowledge of ambulatory and/or primary care billing environments
• Proven ability to independently analyze issues, resolve problems, and operate effectively in a solo or small team production support environment

Nice To Haves

• Epic Claims Certification, in addition to Resolute
• Experience with electronic remittance processing, including PLBs (payer takebacks/future offsets), cash management, and remittance workflows
• Experience with charge routing concepts and downstream billing or financial system integrations
• Experience supporting multi‑payer healthcare environments with complex reimbursement models
• Familiarity with 277 claim acceptance and status response files
• Proven solid written and verbal communication skills, with the ability to collaborate effectively across clinical, operational, technical, and external vendor stakeholders

Responsibilities

• Epic configuration, maintenance, and optimization of Epic Resolute and Claims processing systems
• Analyze, troubleshoot, and enhance workflows to ensure accurate claims submission, billing processing, and financial reimbursement
• Perform hands‑on build and production changes in response to revenue cycle and payer‑driven requirements
• Partner with billing, coding, and IT teams to resolve issues and drive operational efficiencies Identify standardization and process improvement opportunities across revenue cycle workflows and make corresponding build decisions
• Execute end‑to-end and integrated testing across Epic environments to confirm changes do not negatively impact upstream or downstream processes

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees