EPIC Cadence Analyst I

Yale New Haven Health•New Haven, CT

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The System Analyst I researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT system. The analyst works with department management and teams to build, install, and support the applications understand systems requirements. They coordinate all issues that arise during the project for their application area. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations. In depth and precise investigation and documentation of operational specifications and application/system functionality is required. A key activity is to work with users to determine project needs, develop proposals, and recommend opportunities for technological and work flow improvement. They function as the primary contact to support the implementation of new projects and upgrades as well as troubleshoot problems and questions from end-users during training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users identify how technology can support business needs and assist with adoption. EEO/AA/Disability/Veteran

Requirements

Associates degree preferred or equivalent experience required.
Minimum 2 years experience in Healthcare and/or technology strongly preferred. 1-2 years experience in analysis and support of application technology is required.
Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required.
Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required.
Must possess a high level of customer service skills and participate as strong, collaborative team player .
Capable of taking leadership role in managing end user relationships.
Working knowledge of Microsoft Office tools required.
Customer Focus: Addresses customer needs by involving the right resources where needed. Asks questions to accurately identify customer needs. Delivers personalized and friendly service to every customer every time. Learns to manage, document and trouble-shoot issue and change tickets. Embraces working with and learning from preceptor. Participates in On-call responsibilities and testing.
Problem Solving: Actively participates in team problem solving discussions. Shares data and information to understand the root cause of the problem. Effectively applies knowledge from prior experience. Effectively escalates problems to the appropriate level. Actively seeks collaboration across teams and stakeholders.
Innovation: Demonstrates a curious mindset. Demonstrates the courage to ask "why'" Identifies a problem and brainstorms ways to make it better.
Adaptability: Open to change as part of continuous improvement. Learns from mistakes and identifies improvement opportunities. Actively seeks information in face of ambiguity

Nice To Haves

Familiarity and/or certification in Epic is preferred.

Responsibilities

Application and IT System Implementation and Support:.
Supports the implementation and maintenance of applications, related IT systems, and hardware including analysis, planning and preparation.
Designs, configures and tests interfaces and reports according to the departmental standards.
Determines the need to create in-house programs to support the new system.
Identifies and recommends changes in workflow, procedures, forms and/or data to make optimal use of the new system.
Provides teammates input to workflow, design, build and testing expertise to ensure a successful implementation.
Assists in resolving major design issues and recommends solutions for resolution.
Analyzes business processes to ensure proper system configuration.
Logs, tracks, and resolves issues and changes related to software code modifications or enhancements.
Meets with users to determine their requirements as it relates to hardware or software needs.
Informs management of all issues that are impacting or will impact assigned area/s.
Teamwork
Creates and maintains regular status reports to immediate manager.
Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates.
Completes specific task activities as documented in project plan and/or assigned by manager.
Works with training team to develop application specific training curriculums and materials.
Supports all project team members with application and information systems knowledge.
Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.
Openly shares information with all team members
Willingness to subordinate individual goals for team goals
Coordinates interactions and activities of vendors, both on-site and off-site.
Work closely with end users to identify business needs and benefits of implementing a computing solution and strives to understand their needs.