Epic Beaker & EpicCare Link - Application Analyst

Exact Sciences • Madison, WI

44d • $74,000 - $122,000 • Hybrid

About The Position

The Application Analyst will work on business systems design, configuration, upgrades, and improvements for assigned technology platforms. As a primary support contact for application end-users, the Application Analyst will work to identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them. The Application Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements. This is a hybrid role and will be based in our Madison, WI office location. Relocation assistance provided to those not local to the area and willing to relocate.

Requirements

• Bachelor's Degree in related field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor's Degree.
• 3+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role.
• Demonstrated ability to understand industry best practices.
• Strong computer skills to include internet navigation and email usage.
• Proficient in Microsoft Office programs.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Nice To Haves

• Experience configuring business systems software in a life sciences, health care, or related industry.

Responsibilities

• Responsible for business systems design and configuration, upgrades, and improvements for low complexity applications using established processes and procedures.
• Estimate and assess impact of requested changes to assigned business system and/or platform.
• Guide workflow design, configure and test system changes, and analyze technical issues.
• Develop new processes and procedures in partnership with leadership and business teams.
• Create and maintain technical documentation.
• Contribute to peer design and code reviews.
• Identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them.
• Create and maintain system documentation.
• Liaise with business systems stakeholders and software vendor's implementation staff to ensure alignment of business needs with the delivery of system changes.
• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
• Help develop, document, and participate in trainings and work with end users.
• Troubleshoot problems and questions, and provide regular updates on status.
• Provide end-user production support for issues entered into issue tracking systems.
• Review the status of projects and issues with project leadership.
• Demonstrate flexibility with respect to changing end-user business needs.
• Apply strong problem-solving skills.
• Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate, and efficient manner.
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
• Ability and willingness to learn new software applications, as needed.
• Apply strong analytical skills, business intuition, and organizational ability.
• Apply excellent interpersonal and communication skills with the ability to operate in a cross-functional and complex matrix environment.
• Ability to be adaptable, open to change, and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work nights and/or weekends, as needed.
• Ability to work on a computer and phone simultaneously.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability and means to travel between local Exact Sciences locations.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Benefits

• paid time off (including days for vacation, holidays, volunteering, and personal time)
• paid leave for parents and caregivers
• a retirement savings plan
• wellness support
• health benefits including medical, prescription drug, dental, and vision coverage
• relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 501-1,000 employees