Epic Beaker Analyst

Jupiter Medical Center

8d

About The Position

The Epic Beaker Application Analyst supports the mission of JMC by configuring and supporting clinical applications within the Epic electronic health record (EHR) software. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patient’s providers and clinics, Care Aware, and Beaker Anatomic Pathology, with a focus on quality outcomes for our member organizations. Perform complex build and configuration within Inpatient Applications for interfaced products as well as anything related to Orderable/Performable test or procedure. Participates in planning, implementation and go-live activities for the assigned application which will include being on-site with the customer, gathering specifications, discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design, and tracking risk/issues and requests. Comprehends and practices standards such as shared vs separate build guidelines, change control process, Guiding principles, Affiliate naming and numbering convention, data migration, support incident tracking and optimization request process for affiliates. Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners, and customers in a consistent manner. Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner. Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner. Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner. Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes. Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies. Provides support to departments/end users during system upgrade and optimization activities Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within specified time frame. Utilizes system knowledge and available resources to address routine issues. Actively participates in departmental and customer team meetings. Provides input, and acts as a team resource by taking notes or other support activities. Maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks. Actively participates in testing of downtime processes. Activities may include executing test scripts, working with end users or other tasks to support downtime activities. Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary in the form of proctoring, materials preparation or other tasks as necessary. Performs other duties as assigned.

Requirements

• Work history in Healthcare required.
• Strong interpersonal communication and organization skills required.
• Proficient in Microsoft applications including Word, Excel, and PowerPoint
• Epic Certified in respective application upon hire or obtain within 9 months of employment
• Education Bachelor’s Degree preferred or a combination of college education and 5-7 years of relevant experience.

Nice To Haves

• Prior analyst experience working with a Laboratory Information System (LIS)
• Prior experience with the Epic Beaker Lab system a plus.
• Preferred DI certified
• Medical Technologist/MT

Responsibilities

• Configuring and supporting clinical applications within the Epic electronic health record (EHR) software
• Providing solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patient’s providers and clinics, Care Aware, and Beaker Anatomic Pathology
• Performing complex build and configuration within Inpatient Applications for interfaced products as well as anything related to Orderable/Performable test or procedure
• Participating in planning, implementation and go-live activities for the assigned application
• Gathering specifications, discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design, and tracking risk/issues and requests
• Comprehending and practicing standards such as shared vs separate build guidelines, change control process, Guiding principles, Affiliate naming and numbering convention, data migration, support incident tracking and optimization request process for affiliates
• Maintaining a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners, and customers in a consistent manner
• Demonstrating great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner
• Taking personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner
• Actively monitoring assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner
• Performing workflow analysis and design with input and guidance from key operational leadership
• Facilitating workflow adoption on new processes
• Participating in system testing events by executing scripts
• Accurately documenting and reporting any noted errors or deficiencies
• Providing support to departments/end users during system upgrade and optimization activities
• Executing assigned tasks under the supervision of senior team members/management
• Utilizing system knowledge and available resources to address routine issues
• Actively participating in departmental and customer team meetings
• Maintaining up-to-date application knowledge for assigned applications/process areas
• Actively participating in testing of downtime processes
• Participating in discussions related to the development of training content for users
• Providing support to formal training classes when necessary in the form of proctoring, materials preparation or other tasks as necessary
• Performing other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees