Epic Beaker Analyst I

St. Luke's University Health Network•Allentown, PA

About The Position

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Epic Analyst/Builder I is responsible for providing basic maintenance, support, and development to assigned applications. Resolves or facilitating resolution of basic reported application issues, testing and maintaining application/ integrated test scripts, developing and maintaining KB documentation, communicating new release of features/functionality and any application changes/revisions to operational leadership, and working with instructional designers to develop and maintain application specific training curriculum and materials.

Requirements

0 – 2 years of general computer experience is required.
Epic Application experience is required.
MS Office experience is required.
Hospital knowledge/experience based on requirements of hiring team.

Nice To Haves

Associate or bachelor’s degree in computer science, Information Systems, Business Administration, Healthcare Administration or equivalent work experience is preferred.
Epic Proficiency and/or certification is preferred.
Must obtain Epic certification within one year or less of employment
0 – 2 years of healthcare experience is preferred.
0 – 2 years of Ancillary, Clinical, Patient Access, or Revenue Cycle experience is preferred.

Responsibilities

Provides basic maintenance, support and development to assigned applications
Resolves and/or facilitates resolution of basic reported application issues. Escalates more complex issues as appropriate
Tests and maintains application and integrated test scripts
Adheres to organization standards for system configuration and change control
Develops, supports, and maintains KB documentation
Informs leadership of new release features/functionality and changes/revisions that will impact operations
Familiar with process improvement, demand management, and project management methodologies
Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals
Collaborates and work with wide range of internal and external contacts, vendors, and stakeholders on behalf of SLUHN
Works with Instructional Designers to develop and maintain application specific training curriculum and materials