Epic Applications Analyst 4 (PB)

Beth Israel Lahey Health•Charlestown, MA

35d

About The Position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.The EHR Application Analyst IV performs a variety of duties related to the information technology applications. Responsibilities include assisting with design, development, system configuration, implementation, continuous improvement and support of information systems for the organization. The EHR Application Analyst IV must be comfortable working with multiple teams and key customers to ensure appropriate development and implementation of application functionality. Application Analyst Position will be one of the following: Ambulatory, Home Heath/Hospice, ASAP, Beacon, Beaker, Phoenix, Research, Radiant, Cupid, WIllow, Clin Doc, Op-Time, Orders, Stork, Bugsy, Anesthesia, Security SER,HIM, PB, HB, HBB, Cadence, Prelude, Nursing Applications, Physician Applications, Revenue Cycle Applications, Administrative Applications, Ancillary Applications.Job Description:Essential Responsibilities Defines, documents, builds and maintains EHR application content. (essential)Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner. (essential)Ability to independently lead projects adhering to defined project management strategies and guidelines. Independently manages assigned projects and meets deadlines consistently. (essential)Is an application expert and serves as a resource for all team members as well as other application teams in identifying issues and resolution paths. Is able to effectively manage and navigate cross team collaboration across all IS teams when appropriate. (essential)Achieves and maintains required certifications (if applicable) of respective EHR application and stay current with new application functionality and enhancements. (essential)Acts as a liaison between IT, customers and/or vendors. Ability to coordinate and facilitate meetings including all relevant documentation with all operational areas using the software application. (essential)Prepares and maintains documentation, including analysis, design, programming, standard procedures and user guides. (essential)Performs all other duties as needed or directed to meet the needs of the department and/or customer. Provides on call / after hours support as required. (essential)Ability to communicate effectively with all levels of leadership across all entities up to and including C Level interactions. (essential)Mentors junior colleagues in the development of application knowledge and project management skills.

Requirements

High School diploma or GED required. Bachelor's degree preferred.
5-8 years related work experience required in Direct experience in Electronic Health Record implementation and support and demonstrated track record of success. In lieu of direct experience, min. 5+ years of operational experience utilizing the applicable Electronic Health Records applications.
Vendor required certification in good standing (or proficiency if vendor accepts) for applications/modules employee is assigned to support. If not currently certified (or proficient), employee will have 6 months from their Date of Hire or Date of Transfer into a position that requires certification (proficiency) to obtain such certification.
Ability to assess problems and projects in need of attention and work to complete/resolve independently with little supervision.
Possesses advanced application knowledge and can effectively apply knowledge to unique scenarios and problems that arise.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.
No substantial exposure to adverse environmental conditions
Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity Less than 3 feet, Conversation, Telephone.
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
This job requires constant sitting, Keyboard use.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Defines, documents, builds and maintains EHR application content.
Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner.
Ability to independently lead projects adhering to defined project management strategies and guidelines. Independently manages assigned projects and meets deadlines consistently.
Is an application expert and serves as a resource for all team members as well as other application teams in identifying issues and resolution paths. Is able to effectively manage and navigate cross team collaboration across all IS teams when appropriate.
Achieves and maintains required certifications (if applicable) of respective EHR application and stay current with new application functionality and enhancements.
Acts as a liaison between IT, customers and/or vendors. Ability to coordinate and facilitate meetings including all relevant documentation with all operational areas using the software application.
Prepares and maintains documentation, including analysis, design, programming, standard procedures and user guides.
Performs all other duties as needed or directed to meet the needs of the department and/or customer. Provides on call / after hours support as required.
Ability to communicate effectively with all levels of leadership across all entities up to and including C Level interactions.
Mentors junior colleagues in the development of application knowledge and project management skills.