Epic Analyst - Professional Billing Claims & Contracts

Hummingbird Healthcare

1d•$80,000 - $130,000•Remote

About The Position

Be the calm problem-solver behind the scenes—support Epic stability and revenue cycle workflows that patients and staff rely on. We’re hiring up to 2-3 Epic service delivery roles focused on Professional Billing (PB), spanning Claims, core PB workflows, and PB Contracts. This is hands-on, operational work: you’ll spend your time resolving tickets, handling break-fix issues, and delivering small optimization projects that keep Epic PB running smoothly for the client’s teams and for the patients they serve. In the Professional Billing space, that means working within Resolute PB: charge entry and edit management, claim submission and scrubbing workflows, remittance posting, denial management queues, and the configuration that keeps professional billing moving without unnecessary friction. Claims-focused work centers on claim creation, hold and rejection resolution, clearinghouse edits, and the build that supports clean claim submission. If you’re in a PB Contracts role, your work centers on payer contract build—fee schedules, grouper logic, contract modeling, and making sure the system accurately reflects negotiated reimbursement. A typical day includes a steady flow of requests and problem-solving: you’ll triage and troubleshoot incoming tickets, dig into workflows and build to find root cause, coordinate with client stakeholders to confirm needs and priorities, and document changes so fixes are traceable and repeatable. Depending on level, you’ll either focus on reliable execution with growing autonomy or lead more complex work—anticipating downstream impacts, guiding decisions, and mentoring others. How levels are determined: We’ll align title based on scope, independence, complexity, and your Epic revenue cycle build/support experience. We are seeking to 1-2 Analysts and 1-2 Senior Analysts, and each candidate will be evaluated based on their skills and experience to be placed at the appropriate level.

Requirements

Current Epic certification in Professional Billing, Claims, and/or PB Contracts.
Epic Analyst: a minimum of 2+ years delivering scoped analyst work end-to-end—problem solving, requirements gathering, testing, and solution implementation.
Senior Epic Analyst: a minimum of 4–5+ years independently delivering analyst work, including complex or moderately ambiguous system changes and thoughtful risk/impact management.
Senior Epic Consultant: a minimum of 4–5+ years independently delivering as a consultant (or as an analyst with significant consultative exposure), leading cross-functional work and driving alignment in moderately ambiguous contexts.
Strong problem-solving skills: you can frame ambiguous issues into clear problem statements and practical paths forward.
Comfort working across systems, data, and stakeholder inputs to find what’s true and what needs to change.
Strong written and verbal communication—you can explain your reasoning and adapt your message to your audience.
A quality-first mindset: you care about testing, documentation, and building things that hold up in the real world.
Ownership and reliability: you follow through, flag risk early, and ask for help when you need it.

Nice To Haves

Deep specialization in one of the open areas (HB Contracts, Claims, HB, PB) and interest in growing into broader revenue cycle scope.
Experience leading cross-functional workstreams, mentoring others, or improving team standards/methods (especially for Senior roles).
Experience in regulated or highly controlled environments where consistency and traceability matter.
Experience with structured delivery practices (requirements traceability, change control, test planning, release readiness)

Responsibilities

Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement in Epic PB, PB Claims, and/or PB Contracts.
Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution.
Handle break-fix work by troubleshooting workflows/build, identifying root cause, and implementing safe, well-tested fixes.
Deliver small optimization projects that improve reliability, reduce friction, and help the client’s teams work more effectively.
Translate requests into clear, testable requirements—confirming what success looks like before you build.
Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable.
Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues.
Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps.
Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems.
For Senior roles: lead more ambiguous troubleshooting, anticipate dependencies, drive prioritization, and mentor others to strengthen ticket quality, root-cause analysis, and delivery practices.