Epic Analyst I- Professional Billing

Duly Health and Care•Downers Grove, IL

1d•$53,951 - $80,927

About The Position

Epic Analyst I - Professional Billing Position Highlights: Full-Time; 40 Hours (Overtime as required) Hours: Monday-Friday; 8:00-5:00pm; Some travel to local medical offices for Technical Support Full Time Benefits: Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. Access to a mental health benefit at no cost. Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match. 40 hours paid volunteer time off. A culture committed to community engagement and social impact. Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. The Epic Systems Analyst I supports, troubleshoots, and resolves daily operational issues/requests from end users leveraging Epic and other technical systems used by Duly Health and Care team members. The Epic Systems Analyst I works with other analysts and operational counterparts to maintain continuity in process and in support of our integrated Epic electronic medical record as well as any systems that integrate with Epic through interfaces, APIs, extracts or other means. While Epic Systems Analyst I positions are primarily focused on system maintenance, they will also actively participate in projects with guidance from more senior members of the Epic team.

Requirements

Bachelor’s Degree in Computer Science, Health Informatics, Clinical Laboratory Science, or related field (required)
1–3 years in a healthcare environment
Basic technical aptitude:
Excel (filters, formulas, pivot tables or lookups)
Ability to review data and troubleshoot issues

Nice To Haves

Epic PB experience (end-user, support, reporting, or entry-level build)
Exposure to Epic Clarity/Chronicles (even read-only)
Experience with claim edits or fee schedules
Basic SQL or reporting experience
Revenue cycle or healthcare IT certifications (Epic, HFMA, HIMSS)
Experience working with tickets, incidents, or user issues
Exposure to Professional Billing (PB) revenue cycle
Experience with at least one PB workflow:
Charge entry or charge review
Claims creation or submission
Claim edits, rejections, or denials
Payments, adjustments, or AR follow-up
Experience working with EHR or billing systems

Responsibilities

IT support of 1 to 2 Epic modules with emphasis on the Professional Billing Module.
70% of time dedicated to daily operational support and quarterly system updates.
10% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization
Participates in additional projects as assigned by supervisor
Works effectively and efficiently as part of a team on assignments. Can work independently on some assignments. Takes direction.
Collaborates with customers, vendors and other IT professionals to meet challenges and coordinate resources to achieve quality outcomes
Supports existing connections across systems; monitors active integration channels
Escalates problems and concerns to supervisors
Develops how-to documentation and workflows for end-users and fellow team members
Provides on-call support
Expected to pursue Epic or other industry specific certification in assigned modules within six months of hire

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

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