EPIC Analyst I (Prelude/Welcome)

Emory Healthcare•Tucker, GA

8h•Hybrid

About The Position

We are seeking an Epic Prelude/Welcome Analyst to join our team dedicated to enhancing patient access -- this candidate will work on our Epic Prelude/Welcome team performing builds, testing, validation, maintenance and ongoing support of Epic Prelude and Welcome modules. The duties include Epic upgrade project based work, enhancement requests, ticket queue responses, and break/fix duties. This is a hybrid position that will have some onsite support required.

Requirements

Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience OR 4 years of experience without a degree.
This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of completing training if not obtained prior to hire.
Working knowledge and subject matter expertise in the assigned operational department areas.
Novice oral and written communication skills with a diverse population
Novice organizational, problem-solving, analytical, and time management skills.
Novice interpersonal skills to interact positively and productively with teams across organizational lines.
Strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements.
Flexibility to manage multiple initiatives and shift priorities based on business needs.
Receives direction and oversight from senior staff.

Responsibilities

The Epic Application Analyst is responsible for the design, build, testing, validation, maintenance and ongoing support of Epic Prelude and Epic Welcome.
The Epic Application Analyst works across interdisciplinary workgroups to accomplish set goals as a team.
The Epic Application Analyst is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite.
Receives direction and oversight from senior staff.
Develops knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
Provides technical support services.
Provides Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations.
Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
Maintains strong and positive relationships with all application vendors.
Assist with Epic Security assignment, security templates and maintenance where appropriate.
Provides on-call coverage as scheduled.
Provides project management services and support under close direction of management.
Follows EHC IS project management protocol.
Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
Works with end users to navigate the new request process.
Ensures compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
Provides system solutions in accordance with regulatory guidelines.
Follows prescribed change management and time reporting processes and documentation requirements.
Responds to support calls within designated times according to priority and provides regular updates until resolution.
Provides and communicates clear documentation for support, status, and issues resolutions.
Remains current on Epic new version training for all applicable Epic certifications.