Epic Ambulatory Credentialed Trainer - ITS Provider

ProMedica Shared Services • Toledo, OH

1d • Onsite

About The Position

The core role of the CT I is to become credentialed in one Epic application, deliver training to end users in a classroom and online setting, provide go live support for a defined period of time, optimize end user proficiency and conduct consistent rounding. This requires onsite rounding and providing ‘help at the elbow’ to end users for a period of time for extended shifts. Travel to hospital locations or physician practices is likely. All level advancement is at the discretion of the Training Management team. ACCOUNTABILITIES All duties listed below are essential unless noted otherwise Under the direction of a principal trainer(s) or others, lead classes, workshops, computer-based training, and online lessons in alignment with established application curriculum. Support the mission of ProMedica through professional classroom demeanor and high-quality teaching standards. Using ProMedica’s learning management system software, maintain class rosters and grade classes correctly and promptly. Analyze and test application functionality; identify and resolve issues within scope of authority and notify appropriate individuals. Work with Principal Trainers to provide feedback on additional end user learning needs, remediation of identified issues and continuous quality improvement activities. Responsible for mastering one Epic application and the specific workflows of that application. Perform routine facility rounding and provide onsite/virtual assistance to end users as assigned. Other duties as assigned.

Requirements

• Associate Degree or equivalent relevant experience
• Strong computer skills and a technical aptitude are necessary.
• Must have strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Must be able to understand directions, communicate and respond to inquiries; requires effective self-motivation and interpersonal skills.
• Must demonstrate a dynamic presentation style, professionalism, and trouble-shooting capabilities.
• Display a personal passion for educating others; create an engaging learning environment and enhance the end user learning experience through creativity, enthusiasm, and high energy.
• 2 years of relevant experience
• Must achieve credentialed status within 90 days of hire within designated Epic application(s).

Nice To Haves

• Bachelor’s Degree in education, information technology, business, or related field.
• Experience with providing education to adult learners.
• Experience with providing computer-based learning.
• Knowledge of health care operations.
• Knowledge of Microsoft Office.
• 3-5 years’ experience in the role of an educator in industry and/or academic settings.

Responsibilities

• Under the direction of a principal trainer(s) or others, lead classes, workshops, computer-based training, and online lessons in alignment with established application curriculum.
• Support the mission of ProMedica through professional classroom demeanor and high-quality teaching standards.
• Using ProMedica’s learning management system software, maintain class rosters and grade classes correctly and promptly.
• Analyze and test application functionality; identify and resolve issues within scope of authority and notify appropriate individuals.
• Work with Principal Trainers to provide feedback on additional end user learning needs, remediation of identified issues and continuous quality improvement activities.
• Responsible for mastering one Epic application and the specific workflows of that application.
• Perform routine facility rounding and provide onsite/virtual assistance to end users as assigned.
• Other duties as assigned.

Benefits

• We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees