Epic Ambulatory Analyst

Computer Task Group, Inc•San Mateo, CA

5d•$130,000 - $150,000•Remote

About The Position

CTG is seeking to fill an Epic Ambulatory Analyst position for our client. Location: Remote, travel up to 3 days a month; client location: San Mateo, CA Duration: 6 months Duties: Analyze, design, configure, test, and implement Epic Ambulatory solutions aligned with organizational and clinical requirements Collaborate with clinicians, providers, and operational stakeholders to gather requirements and translate them into effective system functionality Support the design and optimization of outpatient/ambulatory workflows to enhance patient care delivery and operational efficiency Troubleshoot system issues, perform root cause analysis, and implement scalable, sustainable solutions Support system upgrades, enhancements, and special projects, including Epic version updates and new feature rollouts Develop and maintain comprehensive documentation including workflows, build specifications, and training materials Participate in integrated testing, user acceptance testing (UAT), and provide go-live and post-go-live support Ensure compliance with regulatory requirements, organizational policies, and Epic best practices Provide end-user support, issue resolution, and training as needed Monitor system performance and recommend improvements for usability, efficiency, and data integrity Skills: Strong knowledge of Epic Ambulatory module configuration, workflows, and best practices Understanding of outpatient clinical workflows and healthcare operations Experience with system build, testing methodologies, and production support Knowledge of population health concepts and ambulatory care models Excellent verbal and written communication skills with the ability to engage both clinical and technical stakeholders Strong analytical, problem-solving, and troubleshooting capabilities Ability to manage multiple priorities in a fast-paced environment Detail-oriented with strong documentation and organizational skills Ability to work both independently and collaboratively across cross-functional teams Experience: Epic Ambulatory Certification required 5+ years of experience implementing and supporting Epic in ambulatory/outpatient settings Experience working within healthcare systems or hospital environments preferred Healthy Planet Certification preferred Education: Bachelor’s degree in Health Informatics, Information Technology, Healthcare Administration, or a related field (or equivalent experience) Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at [email protected]. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $130,000 to $150,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Requirements

Strong knowledge of Epic Ambulatory module configuration, workflows, and best practices
Understanding of outpatient clinical workflows and healthcare operations
Experience with system build, testing methodologies, and production support
Knowledge of population health concepts and ambulatory care models
Excellent verbal and written communication skills with the ability to engage both clinical and technical stakeholders
Strong analytical, problem-solving, and troubleshooting capabilities
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with strong documentation and organizational skills
Ability to work both independently and collaboratively across cross-functional teams
Epic Ambulatory Certification required
5+ years of experience implementing and supporting Epic in ambulatory/outpatient settings
Bachelor’s degree in Health Informatics, Information Technology, Healthcare Administration, or a related field (or equivalent experience)
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience working within healthcare systems or hospital environments preferred
Healthy Planet Certification preferred

Responsibilities

Analyze, design, configure, test, and implement Epic Ambulatory solutions aligned with organizational and clinical requirements
Collaborate with clinicians, providers, and operational stakeholders to gather requirements and translate them into effective system functionality
Support the design and optimization of outpatient/ambulatory workflows to enhance patient care delivery and operational efficiency
Troubleshoot system issues, perform root cause analysis, and implement scalable, sustainable solutions
Support system upgrades, enhancements, and special projects, including Epic version updates and new feature rollouts
Develop and maintain comprehensive documentation including workflows, build specifications, and training materials
Participate in integrated testing, user acceptance testing (UAT), and provide go-live and post-go-live support
Ensure compliance with regulatory requirements, organizational policies, and Epic best practices
Provide end-user support, issue resolution, and training as needed
Monitor system performance and recommend improvements for usability, efficiency, and data integrity