Epic Ambulatory Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

6h•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Optum’s EHR Services represents one of the fastest growing practices within Optum Insight’s Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you’ll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

Active Epic certification in Healthy Planet
3+ years of experience in the healthcare industry
2+ years of direct client-facing experience with healthcare domain knowledge, such as clinical documentation workflows, patient portals, encounter closure, and patient flow management.
2+ years of experience with Epic implementation and/or support

Nice To Haves

Epic Certification in one of the following: EpicCare Ambulatory, CareEverywhere, Dorothy
Proven ability to lead cross-functional teams through clear, effective communication and strategic collaboration
Experience in department build and implementation of Community Connect locations
Experience with Refuel implementations
Proficiency with Excel, Visio, PowerPoint and SharePoint
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Provide subject matter expertise in EpicCare Ambulatory and other applications, including system design, build, testing, and implementation
Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution
Lead small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases
Participate in design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation
Maintain system documentation, including design specifications and build records
Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed
Execute all phases of testing, including unit, system, and integrated testing for EpicCare Ambulatory workflows
Analyze workflows, data collection, reporting needs, and technical issues to support solution development
Collaborate with training teams to develop and maintain application-specific training materials
Translate business requirements into functional specifications; manage system updates, enhancements, and release testing
Ensure compliance with organizational standards for system configuration and change control
Build and maintain solid relationships with end users, stakeholders, and business partners
Facilitate communication across teams from requirements gathering through implementation
Troubleshoot and resolve application issues, escalating complex problems as appropriate
Maintain deep knowledge of Epic functionality and operational workflows