Epic Ambulatory Analyst I

Southeast Health•Dothan, AL

About The Position

Epic Ambulatory Analysts are primarily responsible for the design, build, testing, validation, and ongoing management and support of business applications and technology. Epic Ambulatory Analysts are responsible for obtaining and maintaining an in-depth working knowledge of the functionalities and capabilities of their assigned modules and applications, working directly with relevant departments to understand needs and model future-state workflows. Epic Ambulatory Analysts focus on systems, applications, and technologies in direct support of outlying clinic and ambulatory settings. Acting as the primary support contact for the Epic module’s end-users; Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them; Guiding workflow design, building and testing the system and analyzing other technical issues associated with Epic software; Identifying and implementing requested changes to the system; Serving as a liaison between end users' workflow needs and Epic implementation staff; Maintaining regular communication with Epic representatives, including participating in weekly project team meetings; Working with Epic representatives, the organization's business community and end-users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline; Developing an understanding of operational needs to set the direction for the organization's workflows by attending clinic on site visits, validation sessions, and other integrated sessions; Participating in training, working with end users and notifying those areas of new feature updates as they are available; Staying up to date on all releases and participating in the quarterly update process; Follows established guidelines for system change control. Implements approved changes based on end user designated priorities. Maintains system documentation to enable ongoing support of the system. Identifies revisions needed to existing Policies & Procedures, and initiates revision process with appropriate organizational departments; Holding ongoing communications with team members and department representatives and leaders (including Senior Leadership, if required) to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones; Provide the technical capability to triage and troubleshoot issues that physicians and office staff may encounter using the EMR. This would include network, computer, wireless and peripheral support; Other duties as assigned.

Requirements

Testing and Scoring: All applicants are required to take the Epic pre-requisite testing and meet acceptable scoring requirements for consideration for positions
Certification: Epic certification is a required component for all Epic analysts. Employees will be provided training and multiple opportunities to obtain the certification within a designated time-frame.
Education: Associates degree, Associate IT degrees, third party information technology certifications, along with comparable experience considered.
Knowledge: Demonstrated knowledge of clinical and business workflows in a hospital and ambulatory setting are highly preferred
Security: This position has access to and knowledge of extremely sensitive, private and confidential materials. The ability to maintain the highest standard is required with zero tolerance. Any breach of this requirement could result in immediate termination
Service: Exceptional customer service and support skills are expected and required. Our objective as a department is to provide the very best service to all the departments that we serve
Expectations: As projects and priorities dictate, must be available and willing to work non-standard business hours such as evenings, nights, weekends, and holidays if/when necessary (required) and take after hours call on rotation with other analysts.

Nice To Haves

Experience: Two (2) to four (4) years of relative analyst experience, preferably within a large healthcare environment
Experience: Demonstrated knowledge of multiple hospital department operations and computer applications is preferred
Experience using Epic at any capacity is a plus.
Education: Bachelor’s degree from accredited university in MIS, Business Administration, Information Systems, or any clinically related degree is highly preferred.

Responsibilities

Design, build, testing, validation, and ongoing management and support of business applications and technology.
Obtaining and maintaining an in-depth working knowledge of the functionalities and capabilities of their assigned modules and applications
Working directly with relevant departments to understand needs and model future-state workflows.
Acting as the primary support contact for the Epic module’s end-users
Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them
Guiding workflow design, building and testing the system and analyzing other technical issues associated with Epic software
Identifying and implementing requested changes to the system
Serving as a liaison between end users' workflow needs and Epic implementation staff
Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
Working with Epic representatives, the organization's business community and end-users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline
Developing an understanding of operational needs to set the direction for the organization's workflows by attending clinic on site visits, validation sessions, and other integrated sessions
Participating in training, working with end users and notifying those areas of new feature updates as they are available
Staying up to date on all releases and participating in the quarterly update process
Follows established guidelines for system change control.
Implements approved changes based on end user designated priorities.
Maintains system documentation to enable ongoing support of the system.
Identifies revisions needed to existing Policies & Procedures, and initiates revision process with appropriate organizational departments
Holding ongoing communications with team members and department representatives and leaders (including Senior Leadership, if required) to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
Provide the technical capability to triage and troubleshoot issues that physicians and office staff may encounter using the EMR. This would include network, computer, wireless and peripheral support
Other duties as assigned.