Epic Access & CRM Applications Analyst
About The Position
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients. CareDx is seeking a dynamic Epic Access & CRM Systems Analyst to support the implementation, stabilization, and long-term optimization of Cadence, Prelude, and Cheers as part of our Epic Enterprise program. This role will bridge operational scheduling, registration, and patient engagement strategies to deliver a seamless and sustainable customer experience across both the initial rollout and ongoing enterprise operations.
Requirements
- 5+ years of Epic implementation or build experience, with emphasis on Cadence and/or Prelude.
- Strong understanding of patient access workflows and CRM processes.
- Excellent analytical and stakeholder engagement skills.
- Experience supporting cross-functional build coordination in a multi-module environment.
- Epic certifications in Cadence, Prelude, or Cheers.
Nice To Haves
- Epic certifications in Rover, MyChart, Care Everywhere, Ambulatory, Beaker, or Bridges
- Background in customer engagement, patient access, or call center operations.
- Familiarity with healthcare CRM or patient outreach solutions.
Responsibilities
- Configure and maintain Cadence scheduling templates, resource pools, and visit types.
- Build and test Prelude registration workflows, ensuring clean patient data and insurance capture.
- Implement Cheers CRM workflows for outreach, campaigns, and customer communications.
- Collaborate with clinical and administrative teams to define access and engagement strategies.
- Support system testing, end-user training, and go-live readiness activities.
- Partner with the interoperability team to integrate Epic modules with external systems (Mirth, Salesforce, CareDx Care Portal, Telcor).
Benefits
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Chemical Manufacturing
Number of Employees
501-1,000 employees
