EP&C - CSR (Inside Sales)

Summit Electric Supply•Houston, TX

27d

About The Position

Do you possesses these important qualities— an unwavering commitment to customer service , an unstoppable drive to exceed expectations, and a relentless pursuit of excellence in your current role and preparation for future opportunities and advancement? Then Summit Electric Supply has a great opportunity for you to launch your career in an atmosphere that supports growth and development in a dynamic and reliable industry! The EP&C Customer Service Representative (EP&C - CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages. Your customers will include external customers, vendors, manufacturers' representatives and other suppliers. Internally, you will serve departments such as sales, warehouse, credit and management. As an EP&C - CSR you will be expected to: Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services. Assist customers over the phone or via the internet with orders, quotations and product questions. Negotiate profitable pricing with both customers and suppliers. Proactively follow up on customer orders, challenges, and needs. Resolve customer concerns and issues as efficiently and effectively as possible. Assist other associates as needed. Coordinate and collaborate with outside and inside sales teams to meet goals. Summit will help you achieve your goals by: Providing all of the tools and incentives necessary to take control of your career including: Rigorous on the job and online training programs that prepare you for a career in our industry Result-driven and customer-oriented team and work environment Opportunity for advancement Monthly profit-sharing Comprehensive benefits including medical, dental, vision, paid vacation, and more!

Requirements

High school diploma or GED.
Must have experience with products in the industrial electrical industry.
Project management experience.
Excellent interpersonal and communication skills, both oral and written.
Time management – ability to organize and manage multiple priorities and meet deadlines.
Flexibility – the ability to effectively adapt to change.
Proficiency in Microsoft Office, with advanced knowledge of Excel.
Strong customer service orientation.
Exceptional follow up skills.
Strong attention to detail and be well organized.
Must be self-directed and able to complete tasks with little supervision or guidance.
Proven “do whatever it takes” attitude.
Ability to work in a fast-paced, team-oriented workplace.

Nice To Haves

Experience with an electrical distributor in inside sales or counter sales.
Experience in managing projects and customer quotations.
Experience in industrial markets (emphasis in EP&C).

Responsibilities

Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services.
Assist customers over the phone or via the internet with orders, quotations and product questions.
Negotiate profitable pricing with both customers and suppliers.
Proactively follow up on customer orders, challenges, and needs.
Resolve customer concerns and issues as efficiently and effectively as possible.
Assist other associates as needed.
Coordinate and collaborate with outside and inside sales teams to meet goals.