Environmental Services Supervisor - MGM Yonkers

MGM Resorts International • Yonkers, MD

1d • Onsite

About The Position

As an Environmental Services Supervisor, you will play a critical role in shaping the guest experience by leading a team that is focused on cleanliness, presentation, and exceptional service. With a strong commitment to hospitality, the EVS Supervisor will ensure that all public areas, gaming floors, and guest spaces meet the highest standards of cleanliness and comfort. Through attention to detail, effective team leadership, and a welcoming attitude, the EVS Supervisor will help create memorable "WOW" moments that enhance each guest's visit leaving a lasting impression long after their visit ends.

Requirements

• Must be 18 years or older and able to obtain proper licensure as required by the New York State Gaming Commission
• Must have a high school diploma or GED
• Has at least 2 years of prior relevant experience within hotel, housekeeping, and/or hospitality
• Has prior leadership experience managing an operational team within a hospitality and/or guest service division
• Is available to work the graveyard shift of 11pm-8am including weekends and holidays

Responsibilities

• Responsible for supervising a team of Environmental Services Porters, including scheduling, training, coaching, and performance management
• Oversees daily operations through regular inspections, team briefings, and communication updates
• Provides ongoing support through individual coaching sessions, disciplinary guidance when necessary, and ensures all team members complete required compliance and safety training
• Promotes a culture of accountability, service excellence, and continuous improvement
• Provides leadership and support to ensure departmental policies, procedures, and service standards are upheld throughout the shift
• Manages employee inquiries and guest concerns with professionalism and efficiency, while directing the team to maintain the highest standards of cleanliness across the casino, public areas, offices, and other designated spaces
• Coordinates property maintenance needs with Facilities and prepares detailed end-of-shift reports
• Assists department leadership with administrative and operational functions, consistently delivering friendly, proactive, and service-focused support

Benefits

• Unlock professional growth with robust development programs, networking events, and community volunteer initiatives
• Thrive in a supportive environment where teamwork and innovation flourish
• Enjoy extensive health, dental, and vision insurance, a retirement savings plan with company matching, and wellness programs to support your physical and mental well-being
• Access exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more through our corporate partners
• Enjoy free on-site parking for a convenient start to your day
• Indulge in complimentary meals from our employee dining room, featuring a variety of tasty and nutritious options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED