Environmental Services / Custodial Operations Manager 2

Sodexo•Gaithersburg, MD

About The Position

Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 to support Senior living accounts in the region of Gaithersburg, Maryland. This EVS manager will oversee daily housekeeping and laundry operations. This is a day shift position, with occasional weekends as needed. What You'll Do monitor housekeeping performance against standards for client satisfaction; be responsible for driving client and resident satisfaction scores; recommend changes in operations based on standards; facilitate clear and efficient communication with internal clients; identify appropriate resources, and assist in implementation plans; foster a culture of learning that promotes career growth and professional development; supervise and direct staff to exceed resident and client expectations. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring two or more years' experience in managing Housekeeping and Laundry operations, ideally in a healthcare or senior living environment; strong knowledge of floor care; experience driving customer service and/or guest satisfaction results; excellent interpersonal skills; ability to lead and mentor a team; experience effectively managing projects within agreed upon timelines; proficiency with computers and other technology. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Requirements

two or more years' experience in managing Housekeeping and Laundry operations, ideally in a healthcare or senior living environment
strong knowledge of floor care
experience driving customer service and/or guest satisfaction results
excellent interpersonal skills
ability to lead and mentor a team
experience effectively managing projects within agreed upon timelines
proficiency with computers and other technology
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Responsibilities

monitor housekeeping performance against standards for client satisfaction
be responsible for driving client and resident satisfaction scores
recommend changes in operations based on standards
facilitate clear and efficient communication with internal clients
identify appropriate resources, and assist in implementation plans
foster a culture of learning that promotes career growth and professional development
supervise and direct staff to exceed resident and client expectations