Environmental Customer Coordinator

Arcwood Environmental•Hayward, CA

About The Position

As an Environmental Customer Coordinator you will be responsible for servicing customer accounts by managing customer inquiries regarding Arcwood services, including cost and proper documentation to ensure customer satisfaction.

Requirements

Bachelor's degree (required); degree in environmental science or other technical field (preferred)
2+ years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required) -OR- In lieu of a Bachelor's degree, an Associates degree plus 2 years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required)
Excellent interpersonal skills to effectively communicate with internal and external customers
Strong communication skills via phone, with the ability to listen actively
Organizational and time management skills, with the ability to make strong decisions and execute patience under pressure
Self-directed with the ability to work on multiple projects with competing priorities and deadlines
Basic working knowledge of all Federal, State, and local laws and regulations pertaining to the Environmental Services industry and DOT/RCRA regulations
Strong working knowledge of computer programs and applications
Regular and predictable attendance to perform the functions and requirements of this role
A post-offer drug screen will be required.

Nice To Haves

degree in environmental science or other technical field (preferred)

Responsibilities

Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
Utilizes understanding of waste generator requirements to provide insights to customers
Manages customer inquiries and questions regarding Arcwood services, associated costs and proper documentation requirements; maintains an understanding of when to escalate customer issues
Builds sustainable relationships and establishes trust with customers through routine communication, ensuring customer satisfaction
Reviews, revises and completes waste profile forms, including but not limited to, reviewing SDS' and selecting proper RCRA hazardous waste codes; submits waste stream approval to appropriate department
Develops and utilizes basic chemical knowledge as it pertains to various waste types within the industry and the available disposal options
Utilizes a variety of tools to conduct research and partners with cross-functional teams to solve customer challenges, providing innovative solutions; coordinates with cross-functional teams to assign workflows to proper departments
Provides follow-up on pending and new approvals to perform scheduling as soon as possible
Reviews, prints, and sends new quotes to customers; requests and files signed copies of quotes
Submits samples with required documentation for testing and waste approval as needed
Conducts reviews of billing information for accuracy prior to finalization; resolves any billing discrepancies as needed
Maintains accountability for insides sales to increase revenue in assigned territory(ies) by working closely alongside Sales counterpart
Secures disposal outlets for customer waste that will be managed directly to third-party sites, including approvals, pricing and logistics as needed
Conducts profit and cost analysis on new and current business, ensuring that the most profitable disposal method is being used; identifies opportunities for increasing margin dollars
Receives waste orders from customers and completes appropriate shipping documentation, manifest, and labels as necessary
Manages non-conforming waste situations in a timely manner, including manifest discrepancies
Facilitates customer tours of Arcwood facilities as requested
Maintains thorough and updated customer records
Maintains the ability to travel to assigned territory annually, up to 10%
Takes on additional duties as assigned to support the team and organization