Entry-Level Tolling Customer Service (Bilingual)

OneMCI•Tampa, FL

4d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking Bilingual Customer Service Representatives to provide in-person and phone support for the Tampa Hillsborough Expressway Authority . In this role, you’ll assist customers with toll-related inquiries, including outstanding balances, payment processing, account discrepancies, and general questions. If you’re fluent in English and Spanish , customer-focused, and eager to grow in a fast-paced environment, we’d love to hear from you. This is a mid-level, on-site position. Experience in customer service, problem solving, inside sales, or back-office support is a plus. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older .
High school diploma or equivalent.
Fluent in English and Spanish (spoken and written).
Experience with computer-based data entry .
Strong organizational, written, and verbal communication skills.
Ability to work shifts aligned with toll operations hours, including weekends and holidays.
Experience with non-cash payment processing systems.
Ability to troubleshoot and follow up on customer issues.
Skilled in conflict resolution, problem-solving, and negotiation.
Customer-oriented: empathetic, patient, and responsive.
Capable of multitasking and self-management.
Strong team player with excellent interpersonal skills.

Nice To Haves

Experience in customer service , inside sales , problem-solving , or back-office support .
Familiarity with tolling systems or public infrastructure services.

Responsibilities

Serve as the welcoming and professional face of toll operations at our Tampa facility.
Assist walk-in and phone customers with toll account resolutions, payments, and inquiries.
Process transactions using toll operations back-office systems.
Handle customer complaints and escalate complex issues as needed.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to enhance the overall customer experience.
Complete end-of-day deposits and balancing reports.
Adhere to scheduled shifts and attendance requirements.