Entry-Level Service Supervisor

DH Pace • Atlanta, GA

4h

About The Position

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Overhead Door Company of Atlanta™, a DH Pace Company, Inc. is seeking to hire an Entry-Level Service Supervisor in Peachtree Corners! Our ideal candidate will effectively coordinate field employees in order to meet our customer’s high standards and expectations. If you enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker, apply with us today! This is an excellent opportunity for recent and upcoming graduates!

Position Overview
Learn to dispatch technicians to customer job sites to assess customers’ service, repair or installation needs and track jobs for completion to customers’ satisfaction
Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans
Provide exceptional customer service
Additional responsibilities as assigned

Requirements

• Bachelor's degree preferred
• Adaptable to change and good at multi-tasking
• Must have excellent communication and organizational skills and a good mechanical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Proficient user of software and systems
• Must have a valid driver’s license
• Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Responsibilities

• Learn to dispatch technicians to customer job sites to assess customers’ service, repair or installation needs and track jobs for completion to customers’ satisfaction
• Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans
• Provide exceptional customer service
• Additional responsibilities as assigned

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees