Entry Level Service Desk Technician
About The Position
We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. At CTS, a New Charter Company, we are seeking an entry level Service Desk Technician in Sparta, IL (in other companies this person could hold the title of Technical Support, IT Support Technician I, Help Desk Support Specialist) to provide frontline technical support and resolve common IT issues for end users. This is an onsite position based in Sparta, IL. This is an Entry Level position In this role, you will support end users by handling incoming service requests across systems such as Microsoft 365, Active Directory, and basic networking environments. You will troubleshoot common issues, document resolutions, and ensure timely ticket completion while delivering a strong customer experience. To be successful in this role, you should demonstrate strong verbal and written communication skills and a customer-first mindset when supporting end users. You should be highly organized, able to manage multiple tasks efficiently, and can think quickly to resolve issues in a fast-paced environment. Having a genuine desire to learn and grow in IT, combined with the ability to absorb new information and apply it effectively, is essential to succeeding on the service desk. We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply. At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!
Requirements
- No technical experience required
- High school diploma or equivalent
- Strong verbal and written communication skills
- Desire to learn and grow in an IT support environment
- Good organizational and time management skills
- Ability to think quickly and solve basic technical issues
Nice To Haves
- Prior customer service or related exoerience
- Any technical or help desk experience is a plus
Responsibilities
- Handle high-volume service desk tickets such as password resets, account updates, and voicemail support
- Provide desktop support including application troubleshooting and user setup
- Assist with printer management and basic network-related issues
- Support phone systems (VOIP) including password resets and schedule updates
- Document all work performed and ensure tickets are resolved within expected timeframes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
