Entry Level Mortgage Customer Service Rep
About The Position
Entry Level Mortgage Customer Service Rep Job Description: First half of the month will be taking inbound calls from mortgage borrows regarding payment, escrow - general mortgage servicing questions. Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS. Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner. Directly engage with customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs, Offer and refer eligible homeowners for refinancing opportunities to the Originations department Perform outbound activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties
Responsibilities
- taking inbound calls from mortgage borrows regarding payment, escrow - general mortgage servicing questions
- taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments
- Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner
- Directly engage with customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs
- Offer and refer eligible homeowners for refinancing opportunities to the Originations department
- Perform outbound activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies
- Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
