JPP - Entry Level IT Technician

Universal Studios Hollywood CityWalk • Los Angeles, CA

1d

About The Position

The Job Placement Program is a temporary work placement program which allows our most talented frontline Team Members to gain professional work experience and networking opportunities by completing temporary work assignments in our theme park offices. The goal is to prepare frontline Team Members to transition into full-time careers! DUTIES INCLUDE BUT ARE NOT LIMITED TO First level support for the Merchandise, Food, Parking and Ticketing POS systems. Provide Maintenance of all POS system processes in both application and hardware environments. Coordinate with the POS team to quickly and efficiently troubleshoot, repair or replace equipment as requested by clients via help desk tickets. Maintain accurate inventory for all changes in software and hardware. Provide weekly status reports to POS management. Communicate and interact with front line users and theme park guests.

Requirements

• Strong Attention to detail
• Great organizational and multitasking skills
• Organized and strong communication skills, both written and verbal
• Resourceful self-starter who can research problems and find solutions
• Experience working with basic PC hardware.
• Knowledge of operating systems (Win10/11)
• Interest in technology-based career path
• Must frequently lift and/or move up to 25 lbs
• Attendance - TM must have 8 or below attendance points AND no more than a Written Warning 2 in the last 6 months
• Variance - TM must have 7 or below variance points AND no more than a Final Written Warning in the last 6 months
• Behavioral - No more than a Final Written Warning level discipline in the last 6 months
• Probationary Status - TM must have passed or be within 75% Through probation during application/ selection and must have passed probation as of start date of role
• Must be current USH Team Member
• Availability - Must have full open availability
• Deadline to apply: March 2, 2026

Responsibilities

• First level support for the Merchandise, Food, Parking and Ticketing POS systems.
• Provide Maintenance of all POS system processes in both application and hardware environments.
• Coordinate with the POS team to quickly and efficiently troubleshoot, repair or replace equipment as requested by clients via help desk tickets.
• Maintain accurate inventory for all changes in software and hardware.
• Provide weekly status reports to POS management.
• Communicate and interact with front line users and theme park guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed