Entry Level Customer Support Representative

RCA Partners inc-posted about 1 year ago
$41,600 - $67,600/Yr
Full-time • Entry Level
Anaheim, CA
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As an Entry Level Customer Support Representative at RCA Partners, you will play a crucial role in delivering exceptional customer service within a leading telecommunications and sales firm. This position offers a collaborative environment where you can thrive and make a significant impact while helping customers find solutions to their needs. You will be supported with the necessary resources to succeed and encouraged to promote a positive customer experience throughout the company.

  • Build rapport with customers by providing professional, courteous, and genuine service
  • Identify and resolve any potential needs the customer may have by educating them on services provided and any sales promotions
  • Meet or exceed business production goals and sales objectives as established by upper management
  • Reveal opportunities to cross-sell and/or upsell additional products and services offered by our clients
  • Collaborate with management, customer service associates, and sales teams to stay updated on new products, services, sales, or policy changes
  • Represent our clients with rectitude by complying with all company-mandated policies and procedures
  • Foster strong relationships with new customers to maintain a high level of client satisfaction
  • Experience in customer service or sales in a high-volume environment
  • Excellent organizational and planning abilities
  • The ability to thrive under pressure and in an ever-changing environment
  • Clear and effective oral communication skills with the ability to effectively explain complex issues
  • Exceptional active listening skills and the ability to leverage probing questions
  • An enthusiastic, ambitious, and charismatic personality
  • The ability to build rapport with customers of varying personalities
  • The ability to work flexible hours
  • High School Diploma/GED required, Bachelor Degree Preferred!
  • Reliable transportation is a must!
  • 401(k)
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