Entry Level Customer Support Representative

Ca Diamond Executives-posted about 1 year ago
$39,000 - $72,800/Yr
Full-time • Entry Level
Santa Ana, CA
Real Estate
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The Entry Level Customer Support Representative at Diamond Executives Inc plays a crucial role in enhancing customer experience and supporting business development. This position is designed for individuals eager to engage with clients, understand their needs, and contribute to the company's success through effective communication and relationship-building. The role offers hands-on experience and opportunities for professional growth within a supportive team environment.

  • Attract potential customers by clarifying product and service inquiries; suggesting information about other products and services to fulfill their needs and boost sales margins
  • Process customer orders, prepare correspondences and surpass customer needs to assure customer retainment
  • Establish sustainable relationships of trust with consumers through open, welcoming, and interactive communication
  • Meet personal and team sales goals set by Management staff
  • Place customer orders, receive confidential payment information and other pertinent information such as addresses and phone numbers
  • Answer questions relating to warranties or terms of sale with accuracy and confidence
  • Attempt to persuade customers to reconsider, inform them of deals or sales promotions, and upsell services as needed
  • Attend entry-level meetings and work hands-on with the customer service & sales management team to ensure proper customer service is being executed
  • 1+ years of experience in a customer service, retail, sales, or business role
  • Customer-centric and ability to adapt and/or respond to a variety of characters
  • Ability to establish and maintain an effective working relationship with co-workers, consumers, management, and clients
  • Exceptional communication, persuasion, and presentation abilities
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong ability to multi-task, prioritize and manage time adequately
  • High School Diploma / GED
  • College degree preferred but not necessary
  • Professional development assistance
  • Bonus opportunities
  • Commission pay
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