Entry Level Customer Service - WFH

Spade Recruiting • Palm Bay, FL

49d • Remote

About The Position

This role allows you to make a real impact every day. You’ll be the trusted connection between members and the benefits they’ve requested. Through virtual consultations, you’ll listen, guide, and help families choose options that align with their goals. You’ll enjoy the freedom of a fully remote position, with the flexibility to design your schedule and maintain balance while working alongside a supportive, like-minded team. This is more than a job — it’s a career built on performance, purpose, and growth.

Requirements

• Legally authorized to work in the U.S. or Canada.
• High school diploma or equivalent (post-secondary education is an asset).
• Comfortable using Zoom, email, and digital tools.
• Strong communication and interpersonal skills.
• Self-motivated and organized in a remote setting.
• Experience in customer service, sales, or client relations is helpful, but not required — full training provided.

Nice To Haves

• Empathetic and relationship-focused.
• Dependable, adaptable, and organized.
• A strong team player who values accountability.
• Professional and confident communicator who always puts people first.

Responsibilities

• Conduct virtual and phone consultations with members interested in their benefit options.
• Build trust through active listening and empathy.
• Clearly explain programs and guide families to informed decisions.
• Maintain accurate digital records and organized documentation.
• Collaborate with teammates to achieve shared goals and uphold service excellence.
• Participate in ongoing training and professional development.
• Contribute ideas to improve efficiency and the member experience.

Benefits

• Comprehensive benefits, including life, dental, prescription, and travel coverage.
• Remote work flexibility and balanced scheduling.
• Performance bonuses, incentives, and travel rewards.
• Continuous mentorship and leadership development.
• A supportive, inclusive culture that celebrates effort, growth, and success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees