Entry Level Customer Service Representative

J.B. Solutions of Florida•Tampa, FL

2d•Onsite

About The Position

This Entry Level Customer Service Representative role at J.B. Solutions does not require previous experience with equipment, as acceptance is mainly determined by the interview process. Necessary product skills and knowledge will be learned at the company upon acceptance. The position involves providing effective customer service to both existing and potential customers, implementing solutions to emerging problems with accuracy and adaptability, and reducing labor-intensive functions. Primary functions include working with modular appliances and accessories such as turbo accessories, high-speed buffers, sanders, and multi-surface cleaners. The role also encompasses sales, light assembly, installation, and delivery. You will coordinate with staff to serve the client base and gain experience in customer retention, advertising, and marketing. Responsibilities include answering product and service questions, recommending other services, processing orders, and fulfilling client needs to ensure satisfaction and company growth. Employees will operate in teams or individually based on previous experience, cover a market territory, and achieve target coverage within the region. Long-term career opportunities are available based on merit-based advancements and territory availability. J.B. Solutions seeks career-minded individuals but also offers temporary openings as a gap filler. Part-time openings are available, and competitive incentives are offered for goal-oriented and sports-minded individuals.

Requirements

Full time flexible schedule
Able to work without close supervision
Over 18 years of age
Professional demeanor
Reasonable communication abilities
Team player and mission drive

Responsibilities

Identify and address needs to achieve optimal satisfaction
Provide accurate, in depth, and valid information using learned knowledge and established techniques
Develop and maintain knowledge base of new and evolving equipment
Work with team leaders and management towards meeting objectives, sales goals, and quotas
Follow company procedures, guidelines and policies
Build sustainable new customer relationships with integrity, trust, and compassion
Manage and process multiple concerns simultaneously
Provide appropriate solutions and alternatives to complaints with in time limits through interactive communication when necessary
Promote brand awareness
Finalize agreements
Filter qualified potential customers based on financing requirements