Entry Level Customer Service Representative | Customer Service Representative [COC0024023]

ProSidian Consulting, LLC • Charlotte, NC

113d

About The Position

ProSidian Seeks a Entry Level Customer Service Representative | Customer Service Representative [COC0024023] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Entry Level Customer Service Representative candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Representative Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Requirements

• High school diploma or GED.
• Clerical or customer service experience.
• Data entry, organization, and communication skills.
• Competencies in accuracy, reliability, and customer focus.

Nice To Haves

• Understanding and proficiency with business tools and technology, including Microsoft Office.
• Advanced skills in Excel, Access, Outlook, PowerPoint, and Word.
• Proficiency with Adobe Acrobat, data analytic tools, and Visio.

Responsibilities

• Process customer service documentation.
• Maintain records of interactions.
• Support call center or front-line teams.
• Supports complaint resolution processes.
• Works with multiple departments to fulfill requests.

Benefits

• Competitive Compensation with Group Health Benefits and Performance Incentives.
• Group Medical, Dental, and Vision Health Insurance Benefits.
• 401(k) Retirement Savings Plan with company match.
• Vacation and Paid Time-Off (PTO) Benefits.
• Pre-Tax Payment Programs including Flexible Spending Account (FSA).
• Purchasing Discounts & Savings Plans.
• Security Clearance opportunities.
• Employee & Contractor Referral Bonus Program.
• Performance Incentives associated with new client engagements.
• Supplemental Life/Accidental Death and Dismemberment Insurance.
• Short- and Long-Term Disability Insurance.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED