Entry Level - Customer Care Representative

Spade Recruiting • Tacoma, WA

85d

About The Position

In this role, you’ll be at the heart of the client experience. From answering questions and walking families through benefit options to guiding them through important decisions, you’ll make coverage simple, clear, and stress-free. It’s not just about forms or paperwork — it’s about building meaningful relationships, protecting futures, and making a difference every day.

Requirements

• Strong communication skills and a passion for helping others
• Comfortable with technology and virtual collaboration tools
• Organized, self-driven, and detail-oriented
• Previous customer service or insurance experience is a plus (not required)
• Must be legally eligible to work in the U.S. or Canada

Responsibilities

• Build strong, ongoing relationships with clients after enrollment
• Explain benefit details, policy updates, and assist with claims
• Break down coverage options in a way that’s easy to understand
• Collaborate with team leads to improve onboarding and client service
• Serve as the primary point of contact for client questions and support
• Take part in professional development and leadership training

Benefits

• 100% remote work with flexible scheduling
• Weekly pay + performance incentives
• Paid training & mentorship designed to help you succeed
• Fast-track advancement with leadership opportunities
• Supportive, mission-focused team culture where people come first
• The chance to make a real impact by helping families protect their futures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees