Part-Time Account Associate

Hankey Group External•Las Vegas, NV

19h•Onsite

About The Position

Start Your New Career Path with Westlake Financial! Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry. Westlake Financial is the largest privately held auto finance company in the U.S., known for rapid growth, innovation, and a strong path for career advancement. The Pre-30-Day Collector plays an important role in helping customers stay on track with their accounts while supporting Westlake Financial’s continued success. This is an Entry-Level Collections Agent role, offering competitive pay with guaranteed base pay up to $15/hr and performance bonuses up to $750+ each month, with a total potential compensation of $22,620–$31,620+ per year. You can become promotion-eligible in as little as 6 months. We’re looking for someone who’s goal-driven, customer-focused, and ready to grow with us.

Requirements

Excellent communication and negotiation skills — you enjoy talking with people and finding solutions.
Strong listening skills and a genuine desire to help customers.
Thrives in a fast-paced call center environment where every day is different.
Good communication, listening, and problem-solving skills.
Basic to intermediate computer knowledge.
Reliable attendance.
Proper grammar and email etiquette.
Type a minimum of 35 WPM.
Ability to work under time constraints and daily deadlines.
Good interpersonal skills and teamwork awareness.
Willing and able to work a flexible schedule, including evening shifts, overtime and weekends.

Nice To Haves

High School Diploma or GED preferred
Bi-lingual (Spanish) is welcomed but not required
Auto Collections experience preferred

Responsibilities

Connect with customers through outbound calls using our easy auto-dial system.
Talk with customers to set up payment plans and help them get back on track.
Answer inbound calls and provide friendly, professional support.
Use your communication skills and empathy to find fair, personalized solutions.
Follow company guidelines to ensure every interaction is handled the right way.
Use strong communication and negotiation skills to work with customers and help them make timely payments.
Meet and exceed daily and monthly performance goals.
Make effective outbound calls to customers to arrange payments or set up plans to resolve past-due accounts.
Handle inbound customer calls — providing professional, friendly assistance while addressing both service and collection needs.
Work with Westlake customers to find and arrange collection solutions for individual accounts.
Be a dependable team player who contributes to a positive, supportive work environment.