Part-Time Account Associate

Knight Insurance Group•Las Vegas, NV

13h•Onsite

About The Position

Westlake Financial is seeking an Entry-Level Collections Agent to join their rapidly growing team. This part-time, in-office role in Las Vegas, NV, offers a clear path for career advancement, with promotion eligibility in as little as 6 months based on performance. The position involves connecting with customers through outbound and inbound calls to set up payment plans, resolve past-due accounts, and provide professional support. Westlake Financial is the largest privately held auto finance company in the U.S., known for innovation and career growth opportunities. The Pre-30-Day Collector plays a crucial role in helping customers manage their accounts and contributing to the company's success.

Requirements

Excellent communication and negotiation skills — you enjoy talking with people and finding solutions.
Strong listening skills and a genuine desire to help customers.
Thrives in a fast-paced call center environment where every day is different.
High School Diploma or GED preferred
Good communication, listening, and problem-solving skills
Basic to intermediate computer knowledge
Reliable attendance
Proper grammar and email etiquette
Type a minimum of 35 WPM
Ability to work under time constraints and daily deadlines
Good interpersonal skills and teamwork awareness
Willing and able to work a flexible schedule, including evening shifts, overtime and weekends

Nice To Haves

Bi-lingual (Spanish) is welcomed but not required
Auto Collections experience preferred

Responsibilities

Connect with customers through outbound calls using an auto-dial system.
Talk with customers to set up payment plans and help them get back on track.
Answer inbound calls and provide friendly, professional support.
Use communication skills and empathy to find fair, personalized solutions.
Follow company guidelines to ensure every interaction is handled correctly.
Use strong communication and negotiation skills to work with customers and help them make timely payments.
Meet and exceed daily and monthly performance goals.
Make effective outbound calls to customers to arrange payments or set up plans to resolve past-due accounts.
Handle inbound customer calls — providing professional, friendly assistance while addressing both service and collection needs.
Work with Westlake customers to find and arrange collection solutions for individual accounts.
Be a dependable team player who contributes to a positive, supportive work environment.

Benefits

Competitive pay – guaranteed base pay up to $15/hr.
Earn more with performance bonuses – up to $750+ each month!
Total potential compensation of $22,620–$31,620+ per year.
Grow your career fast – become promotion-eligible in as little as 6 months.
Join the #1 privately held auto finance company in the U.S. and be part of a winning team!
Wellness Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Paid Sick Days
HGym (available in our Los Angeles, CA & Dallas, TX offices)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet (early wage access)